Assistance Coordinator

Job Description

Allianz is the home for those who dare a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people both its 88 million private and corporate customers and more than 140,000 employees Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry. Our main ambition is to be our customers trusted partner, instilling them with the confidence to grow. If you dare, join us at Allianz Group.

Allianz is an equal opportunity employer. Everybody is welcome, regardless of other characteristics such as gender, age, origin, nationality, race or ethnicity, religion, disability, or sexual orientation.
Allianz Partners is a world leader in B2B2C insurance and assistance, specializing in the areas of international health & life, automotive, assistance and travel insurance. Operating in over 76 countries, Allianz Partners offers global solutions that are redefining help, going beyond traditional insurance to help and protect customers wherever they are and whenever they need it. Our innovative experts deliver future-ready, high-tech, high-touch products and services through four commercial brands: Allianz Assistance, Allianz Care, Allianz Automotive and Allianz Travel. We have over 19,000 employees who handle more than 54 million cases each year, motivated to go the extra mile to help customers and employees around the world. If this sounds like you, come and join us

Role Summary

Job Title: Assistance/ Senior Assistance Coordinator
Level: Associate/Senior Associate
Job Location: Spaze business Park, Sec-66 Gurgaon
Reporting Manager: Process Manager
Department: Kia Motor CRM Operations
Team Management (Y/N): N

Job Details / Role Purpose

To provide effective customer service in line with the company policies maintaining the brand value of the group and adopting pro-active approach towards assisting the customer in case of any emergency or faults.
The incumbents would be required to work in 24/7 environment in a rotating shift basis as per the business requirements (which would be communicated at a regular interval of time).

Key Responsibilities

• The role of agent would be more of an analyst conducting case studies of different customers to enhance the productivity and optimal utilization of the resources available.
• To handle all incoming and outgoing calls in a prompt and courteous manner in line with company standards.
• To assist and co-ordinate with the clients and the dealer network for prompt customer service.
• To handle sales, inquiry calls from customers, validate sale leads & assign to dealers.
• To handle chat, email enquiries from customers.
• Documenting all the correspondence with the customer whether inbound or outbound, written documents etc., into an integrated system for enhanced reporting extraction for client and operations team.
• Work with team spirit to achieve a common goal i.e. customer satisfaction.
• Determined and focused to achieve all the targets set up by the operations team for the benefit of the customer and then the organization.
• Should willingly take up any project assigned by the call centre manager or management team.

Profile Sought and Key Requirements

• Excellent command over English with no MTI (Mother Tongue Influence).
• Dynamic communication skills to ensure result-oriented communication with the customer.
• Should have worked in a customer service environment for not less than 1 year.
• We require employees who carry knowledge of the business lines and customer requirements.
• Excellent PC skills (Word, Excel, Internet), including strong typing ability.
• Any other Indian language would be an added advantage.
• Automobile industry background would be a plus.
• Candidates looking for a challenging career and long-term relationship with the organization would be preferred.
• If the candidates possess basic technical knowledge about automobiles i.e. cars, it would be an added advantage.

Proficiency: Proficient in Microsoft Office, excellent communicator, compassionate nature
Qualification: UG/Graduate
Experience: 0 to 3 Year/Fresher

Employee Benefits

• Flexible working hours and remote work options
• Generous paid time off (vacation, holidays, sick leave)
• Opportunities for career advancement and promotions
• Access to training programs, workshops, and seminars
• Employee recognition programs and awards
• Company-sponsored social events and team-building activities
• Open communication channels and regular feedback sessions

53928 | Operations | Entry Level | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities, and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Locations: Gurgaon, IN

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