Specialist System Administrator-Observability

At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Specialist System Administrator-Observability

Let's do this. Let's change the world. In this vital role you will be responsible for managing the organization's global observability service. The role includes planning, implementation, performance tuning, and maintenance of enterprise server platforms with a focus on reliability, security, and automation.

• Lead a high-performing team managing monitoring and observability services.
• Develop and maintain the Dynatrace observability environment
• Contribute to infrastructure design and architecture planning
• Implement automation using PowerShell, Python, or Ansible
• Monitor systems and proactively address performance bottlenecks
• Collaborate with multi-functional teams on infrastructure needs
• Document system configurations and operational procedures.

We are all different, yet we all use our unique contributions to serve patients. The ideal candidate will have a consistent record in monitoring and observability practices in large environments, Infrastructure Operations, and have a passion for fostering innovation and excellence in the biotechnology industry.

Basic Qualifications:

Master's degree and 4 to 6 years of IT related field experience OR

Bachelor's degree and 6 to 8 years of IT related field experience OR

Diploma and 10 to 12 years of IT related field experience

Preferred Qualifications:

• Advanced knowledge of monitoring and notification technologies, observability concepts using Dynatrace and Pagerduty
• Experience with Infrastructure and Application monitoring, Windows, Linux, open telemetry and integrations
• Experience with TypeScript, React, Ansible and Python scripting
• Good understanding of networking, storage integration, and similar infrastructure services.
• Change management expertise
• Hands-on expertise in scripting and automation tools
• Knowledge of containers and K8 environment

• Experience with cloud services (AWS, Azure, GCP)
• Experience with ITIL processes and frameworks
• Experience with CI/CD and DevOps practices
• Understanding of configuration management and automation tools (Ansible and Terraform)

• Associate or Specialist Certification from Dynatrace
• ITIL Foundation (preferred)

• Excellent troubleshooting and analytical abilities
• Strong communication skills, both written and verbal
• Ability to work in a fast-paced environment

This position requires you to be onsite and participate in 24/5 and weekend on call in rotation fashion and may require you to work a later shift. Candidates must be willing and able to work off hours, as required based on business requirements.

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.