customer success manager

2 days ago

Bengaluru, Karnataka, India Pentagon System & Services Full time ₹ 11,00,000 - ₹ 12,00,000 per year

JOB DESCRIPTION

Roles and Responsibilities

  1. Required skill to demonstrates the ability to work well with people, both internally and with the

external customers. Strong organizational, administrative and management skills.

  1. Reach out to LnD Manager/ HR Manager/CIO/CTO prospects via email, phone, and LinkedIn

to educate

them on our product/service (IT VLT Training Programs offered by us)

  1. Qualify those B2B prospects to determine whether they're a good fit for SFJBS.

  2. Organize and take thorough notes on prospects in ZOHO CRM.

  3. Learn our offerings inside and out and give demos on the best product(s) for good fit

potential customers.

  1. Maintain data and reports daily

  2. Excellent communication.

  3. Work from Home (WFH), Laptop / Desktop with Internet connection is mandate.

DESIRED CANDIDATE PROFILE

  1. Exposure and understanding of IT learning function and market dynamics.

  2. Working with large enterprise clients is an advantage.

  3. You should have a track record of driving results

  4. Have acquired minimum 6 to 30+ B2B new clients in a year small to large customer.

  5. You should have a growth mindset and view challenges as learning opportunities, not failures

  6. Should have worked with clients above 1000 to 2,00,000+ employee's strength advantage.

  7. Should have worked or delivered ILT or VLT Minimum for 500 to 2000 Man-days Training on

below skills

  1. Training Programs Sold: ERP (SAP, Oracle, MS) or CRM – Salesforce or Cloud – Aws, Azure,

GCP or Testing or Programming Language (Java FS or Python or UI/UX, .Net) or Database or

Big Data and Analytics or Mobile Technologies or AI, ML, RPA, Blue Prism or Mainframe or

Sitecore or Drupal or Scala or Kaffka

  1. Ability to work in challenging business / market environment with aggressive targets /

stringent timelines.

  1. LinkedIn connection 5000+ is an advantage.

  2. Overall Experience should be 8 -12 Years and relevant 5 + yrs of experience in B2B IT

Training. Domain.

  1. B2C Experience will not be considered.

  2. CRM Tools experience is mandate.

  3. Excellent Verbal & Written Communication Skills.

Job Type: Full-time

Pay: ₹1,100, ₹1,200,000.00 per year

Benefits:

  • Provident Fund
  • Work from home

Education:

  • Bachelor's (Required)

Experience:

  • IT B2B Training: 4 years (Required)

Language:

  • English (Required)

Work Location: In person

Speak with the employer

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