Senior Lead Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Sr. Lead Analyst in the Risk and Compliance team is responsible for ensuring high accuracy and consistency in compliance process through regular quality reviews. The role will focus on identifying risk exposures, ensuring adherence to internal controls, contract terms and driving continuous improvement through root cause analysis. The ideal candidate will be responsible for end-to-end quality assurance checks, risk-based assessments, process control validation, and stakeholder engagement to enforce compliance throughout the contract life cycle..

· Ensure compliance within SLA and other internal guidelines of policies relating to the business area/Market.

· Should maintain high accuracy, productivity standards and should have high willingness to learn.

· Required to participate in standardization and continuous improvement initiatives as well as other business partner initiatives.

Key Responsibilities –

• Ensuring the timely and accurate review of incentive payment to Clients – review payment calculations and documentation as per Contracts terms.
• Strong understanding of contract management and accurate interpretation the financial terms for various Contracts.
• Identify recurring errors, gaps, or control, failures and provide actionable recommendations.
• Collaboration with Operations team to drive corrective and preventive action plans.
• Maintain robust documentation of review findings and prepare quality dashboards, root cause analysis and trends.
• Support audits by ensuring appropriate documentation and response readiness.
• Monitor process changes and their impact on quality metrics, proactively flagging potential risks.
• Capable of supporting process improvement projects independently. Focus on value-add initiatives that improves process efficiency and accuracy.
• Maintain up-to-date critical to quality checklist and standard operating procedures for incentive payment quality review process.

Minimum Qualifications

• Master's degree in business, Risk Management, Law or a related field (Professional certification preferred: e.g. CCCM, CRM, CISA).
• 2-4 years of strong experience in Contract management, Compliance, Audit, Risk management or quality control functions.
• Strong Contracting experience - thorough understanding of legal and business contracts and familiarity with contract terms and conditions.
• Hands-on experience with quality review, control testing, or assurance methodologies.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.