Cluster Manager

4 days ago

PimpriChinchwad, Maharashtra, India Kidzonia Full time
Job Title: Cluster Manager

Location: Pune

Organization: Kidzonia International Preschool

Reporting To: Regional Manager

Role Overview

The Cluster Manager is responsible for the overall performance, growth, academic excellence, and operational efficiency of multiple Kidzonia Preschool centers within the Pune cluster. The role involves strategic leadership, center head mentoring, parent satisfaction, revenue growth, compliance, and brand consistency across all assigned centers.

Key Responsibilities
1. Cluster Operations Management

Oversee day-to-day operations of all preschools within the assigned cluster.

Ensure uniform implementation of Kidzonia's SOPs, policies, and quality standards.

Monitor center performance metrics including admissions, retention, revenue, expenses, and utilization.

Conduct regular center audits and operational reviews.

Ensure centers maintain hygiene, safety, and infrastructure standards at all times.

2. Academic Excellence & Curriculum Implementation

Ensure effective implementation of Kidzonia's curriculum and academic framework.

Monitor lesson planning, classroom delivery, child engagement, and assessment methods.

Support and guide Center Heads and teachers to improve teaching quality.

Coordinate with the academic team for training, updates, and curriculum enhancements.

Ensure compliance with early childhood education norms and best practices.

3. Team Leadership & People Management

Lead, mentor, and develop Center Heads across the cluster.

Conduct regular performance reviews and provide constructive feedback.

Support recruitment, onboarding, and training of Center Heads and key staff.

Address staff issues, conflicts, and escalations proactively.

Drive a culture of accountability, motivation, and professional growth.

4. Admissions, Sales & Revenue Growth

Drive admissions targets for the cluster.

Monitor lead conversion, inquiry handling, and parent counseling quality.

Support centers in local marketing initiatives, events, and outreach programs.

Analyze enrollment trends and recommend strategies to improve occupancy.

Ensure timely fee collection and minimize outstanding dues.

5. Parent Relationship & Customer Experience

Ensure high levels of parent satisfaction across all centers.

Handle parent escalations and grievances at cluster level.

Support centers in organizing parent engagement activities, PTMs, and events.

Ensure consistent communication standards and service quality.

6. Compliance, Safety & Risk Management

Ensure compliance with legal, statutory, and regulatory requirements.

Monitor child safety protocols, emergency preparedness, and incident reporting.

Ensure adherence to POSH, child protection, and internal governance policies.

Coordinate with support teams for audits and inspections.

7. Financial Oversight

Monitor center-level budgets, P&L performance, and cost controls.

Support centers in expense planning and vendor management.

Ensure financial discipline and profitability across the cluster.

Review monthly MIS reports and take corrective actions where required.

8. Brand & Quality Assurance

Ensure Kidzonia brand values and quality benchmarks are upheld at every center.

Maintain consistent branding, communication, and customer experience.

Support new center launches or transitions within the cluster.

Act as a brand ambassador in the local market.

9. Reporting & Strategic Inputs

Prepare and submit regular reports on cluster performance.

Share insights, challenges, and recommendations with senior management.

Participate in strategy meetings, reviews, and planning discussions.

Support regional and national initiatives as required.

Key Skills & Competencies

Strong leadership and people management skills

Excellent communication and interpersonal abilities

Strategic thinking with hands-on execution capability

Strong problem-solving and decision-making skills

Customer-centric mindset

Financial and operational acumen

Ability to multitask and manage multiple centers effectively

Qualifications

Bachelor's degree (required); Master's degree in Education / Management preferred

Diploma or certification in Early Childhood Education is an advantage

Experience

6–10 years of experience in preschool / school operations, education management, or retail/service cluster management

Minimum 3–5 years in a leadership or multi-unit management role

Experience in preschool or early childhood education strongly preferred

Travel Requirement

Frequent travel within Pune to assigned centers

Occasional travel outside the city if required

Performance Indicators (KPIs)

Cluster admissions and revenue targets

Center profitability and cost control

Parent satisfaction and retention rates

Academic quality and compliance scores

Staff retention and performance

Audit and compliance outcomes

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