Assistant Manager

3 days ago

Mumbai, Maharashtra, India Tata Communications Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Responsible for managing day to day network operations and maintenance for certain govt clients at Mumbai. This includes- customer change requests, incident management, problem management, CFT / OEM Interlock, and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

    Responsibilities
  • Create and maintain infrastructure necessary for the growth and upkeep of customer network operations to drive network efficiency and availability.
  • Manage new enhancements/issue resolution.
  • Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
  • Identify day to day manual activities, repeat tasks and leading the effort to automate them.
  • Track and monitor the environment performance to ensure minimal interruption to customer network & Data centre operations
  • Manage network equipment maintenance and security operations for all sites.
  • Maintain day to day O&M tasks associated installation and testing of new network equipment, diagnosing, and locating troubles.
  • Performing repair and maintenance and restoring service for optimal customer satisfaction
  • The role may be an individual contributor or may lead a small team.

    Desired Skill sets
  • CLS working experience

Troubleshooting experience of network, equipment and service level faults
- Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

  • Good working knowledge on Tejas & DWDM devices

  • Working knowledge of LAN, WAN and Cisco devices

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