Infrastructure Engineering Senior Advisor

Infrastructure Engineering Senior Advisor - HIH - Evernorth

Position Overview
 
As a Splunk / Cribl Sr. Engineer (Infrastructure Engineering Senior Advisor) for Cigna's Enterprise Logging Team you'll provide operations, engineering, design and troubleshooting support for the teams on premise and SaaS based logging products.  You'll also be working with peers and customers gathering requirements, onboarding data, and assist with searches, dashboards, reports, and knowledge objects. The role will require you to use your hands-on technical expertise with Splunk Enterprise, Splunk Cloud, Cribl and AWS to come up with solutions for technical and business problems.  You should have continuous learning and engineering mindsets along with the ability to adapt new technologies to improve Splunk and Cribl on premise and cloud operations.

Responsibilities
 
Support systems engineering lifecycle activities for large hybrid Splunk and Crib deployments, including requirements gathering, design, testing, implementation, operations, and documentation. 
Lead troubleshooting efforts and identify root cause of problems across the enterprise logging environment. 
Work on and lead projects that drive continuous improvement, enhancements of products, services offerings, and governance.
Coach and mentor customers and staff that may need technical assistance or guidance.
Partner with Agile Program and Product Management leads to develop, plan, and execute large initiatives.
Available On-Call 24x7 support on a rotational schedule.

Qualifications
 
Required Skills:
 
Strong written and verbal communication skills with the ability to interact with all levels of the organization. 
Strong influencing/negotiation skills. 
Strong interpersonal/relationship management skills. 
Strong time and project management skills. 
Skilled in operations, support and engineering with of the following products – Linux, Splunk Enterprise, Splunk Cloud, Cribl Stream and AWS 
Familiarity with agile methodology including SCRUM team leadership.  
Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. 
 
Required Experience & Education: 
 
13-16 years of experience required
Bachelor's degree or equivalent degree and work experience is required
A minimum of 12 years of experience supporting, operating, and managing large Splunk environments.   At least 2 years specifically is with Splunk Cloud.
A minimum of 8 years of experience supporting and managing Cribl Stream deployments.
Experience with Splunk Premium Applications, IT Service Intelligence and Enterprise Security.
A minimum of 3-4 years with AWS Services and implementations with a working knowledge of core AWS products including S3, Terraform, ALB/NLB, EC2, PrivateLink and VPCs
AWS, Cribl and Splunk certifications, such as Splunk Certified Architect or AWS Associate, are highly desirable.
At least 8 years of experience with LAN/WAN technologies and clear understanding of basic network concepts and services.
11 to 13 years of experience with Linux operating system management or administration.
Demonstrated proficiency in scripting and programming languages (e.g., Python, PowerShell) for custom Splunk app development.
Experience with Ansible and leveraging playbooks for task automation.

Location & Hours of Work
 
(Specify whether the position is remote, hybrid, in-office and where the role is located as well as the required hours of work)
 
Equal Opportunity Statement 
 
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.