Senior Support Engineer

2 weeks ago

Bengaluru, Karnataka, India Okta Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Day in the Life : As a Senior Developer Support Engineer at Okta, your main focus is on ensuring customer issues are resolved. This is a customer-facing role, where you may participate in customer calls, join standup meetings, collaborate with peers, build or test use cases, engage with Engineering on potential bugs, and help your colleagues on issues where you have expertise. Your objective is to deliver exceptional technical support and troubleshooting to clients and partners, predominantly developers, utilizing the Okta platform while maintaining outstanding customer service.

Responsibilities :

  • Provide well-thought-out and reliable advice and troubleshooting for application development with Okta with existing and prospective customers, ISVs, and developers.
  • Take end-to-end ownership of questions and issues, including initial troubleshooting, identification of root causes, and issue resolution.
  • Write code/script to build user scenarios using Okta API and SDKs, to reproduce issues.
  • Help developers understand how Okta works, and the various technical use cases of the platform.
  • Collect information and document bugs with Engineering for API and product issues.
  • Collaborate with cross-functional teams including Product and Documentation and provide feedback on common or emerging issues.
  • Craft process or troubleshooting documentation in the support knowledge base.
  • Engage and respond to the Okta developer community through Stack Overflow, forums, etc.
  • Deliver against customer experience targets.
  • Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.

Requirements :

  • BA/BS/MS in Computer Science, Management Information Systems, or related discipline.
  • 5+ years of experience in Customer Support, technical support, or software development preferably a customer-facing role.
  • Experience working on cloud applications.
  • Demonstrated ability to program in one statically typed (C++, .NET, Java) and one dynamically typed language (Python, Ruby, PHP, JavaScript.)
  • Expertise supporting both classic and modern web stacks (e.g. , JSP, Rails, Django/Flask, , ASP.NET.)
  • Experience supporting REST APIs.
  • Real passion for solving issues and advocating for their success, in a dynamic, highly technical environment.
  • Should be willing to be a part of on-call rotation during weekends on a rotational basis.
  • Ability to learn new technologies quickly.
  • Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
  • Ability to work independently with little direct supervision and as a part of a team.
  • Excellent analytical and organizational abilities.
  • You are known to be a strong contributor and a collaborator who takes initiative and is willing to take up new tasks as required by the organization.
  • You are passionate about developer topics, and enjoy helping others solve problems.
  • You are always learning and curious, keeping up to date with developer trends
  • a plus if you are a trendsetter yourself.
  • Ability to mentor and guide the team in resolving complex challenges.

Strongly Desired Qualifications :

  • Experience supporting Identity Access Management solutions.
  • Experience supporting LDAP, SSO, SAML, or WS Federation.
  • Experience supporting cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc.
  • Experience supporting n-tier web applications )

  • Senior Sustaining Engineer/Male&Female

    1 week ago

    Bengaluru, Karnataka, India Tek Support Full time

    Job Title: Sustaining Engineer TrainerLocation: RemoteEmployment type: Part-timeJob Summary:We are seeking an experienced Sustaining Engineer Trainer with over 10 years of hands-on experience in supporting products through their full lifecycle, implementing design changes, driving CAPA initiatives, performing root cause analysis, improving product...

  • Senior Semiconductor Equipment Design Engineer

    6 days ago

    Bengaluru, Karnataka, India beBeeMechanical Engineer Full time ₹ 15,00,000 - ₹ 28,00,000

    Transform your career with a challenging role in designing and developing cutting-edge semiconductor processing equipment. As a key member of our team, you will be responsible for creating precision machined aluminum chamber bodies, sheet metal enclosures, and structural frame weldments.You will also design vacuum and venting systems, selecting valves,...

  • Senior Supplier Quality Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Tek Support Full time

    Job Title: Senior Supplier Quality TrainerLocation: Bengaluru, Karnataka, IndiaEmployment type: Part-timeJob Summary:We are seeking an experienced Supplier Quality Professional Trainer with 10+ years of expertise in managing supplier quality assurance, supplier development, and compliance in regulated industries (pharmaceutical, biotech, or medical devices)....

  • Senior Supplier Quality Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Tek Support Full time

    Job DescriptionJob Title: Senior Supplier QualityLocation: Bengaluru, Karnataka, IndiaEmployment type: Part-timeJob Summary:We are seeking an experienced Supplier Quality ProfessionalTrainer with 10+ years of expertise in managing supplier quality assurance, supplier development, and compliance in regulated industries (pharmaceutical, biotech, or medical...

  • Senior Supplier Quality Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Tek Support Full time

    Job Title: Senior Supplier Quality TrainerLocation: Bengaluru, Karnataka, IndiaEmployment type: Part-timeJob Summary:We are seeking an experienced Supplier Quality Professional Trainer with 10+ years of expertise in managing supplier quality assurance, supplier development, and compliance in regulated industries (pharmaceutical, biotech, or medical devices)....

  • Senior Supplier Quality Engineer

    1 week ago

    Bengaluru, Karnataka, India Tek Support Full time

    Job Title: Senior Supplier Quality Trainer Location: Bengaluru, Karnataka, India Employment type: Part-time Job Summary: We are seeking an experienced Supplier Quality Professional Trainer with 10+ years of expertise in managing supplier quality assurance, supplier development, and compliance in regulated industries (pharmaceutical, biotech, or medical...

  • Senior Supplier Quality Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Tek Support Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Senior Supplier QualityLocation:Bengaluru, Karnataka, IndiaEmployment type:Part-timeJob Summary:We are seeking an experiencedSupplier Quality ProfessionalTrainerwith 10+ years of expertise in managingsupplier quality assurance, supplier development, and compliance in regulated industries (pharmaceutical, biotech, or medical devices). The role...

  • Senior Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India infinite Computer Solution Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Here's a structured Job Description (JD) draft for the Sr. Service Desk Support Engineer & Lead, based on the details you provided:Job Description: Sr. Service Desk Support Engineer & LeadPosition OverviewWe are seeking a Senior Service Desk Support Engineer & Lead to join our IT operations team. This role is responsible for leading day-to-day Service Desk...

  • Senior Customer Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Lookout Inc Full time US$ 90,000 - US$ 1,20,000 per year

    Lookout is seeking a Senior Customer Support Engineer for our AppDefense SDK product, supporting Android and iOS platforms, based in India. This pivotal role in our Customer Support organization demands deep technical proficiency, strategic customer engagement, and collaborative problem-solving. You will handle advanced troubleshooting for complex mobile...

  • Senior IT Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Aspire Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Role: As a Senior IT Support Engineer, you will play a critical role in managing and supporting Aspire's IT infrastructure and endpoints. Reporting directly to the Director of Information Security, you will be part of a fast-growing and dynamic team of IT professionals working to build and maintain a secure and scalable IT environment across the...