Senior Process Head

4 days ago


Chennai Tamil Nadu India Billed Right HealthCare Solutions Full time

The Senior Process Head ( Pre claims / post claims )  is responsible for providing strategic, operational, and process leadership across the full Revenue Cycle Management spectrum. This role oversees multiple verticals within Pre claims and post claims —ensuring accuracy, compliance, and seamless delivery across all functions. The Senior Process Head drives operational excellence by standardizing SOPs, strengthening QA frameworks, and implementing data -driven performance controls.A key responsibility is to monitor SLAs, productivity, TAT, error trends, and audit readiness while ensuring adherence to HIPAA, data privacy regulations, and internal compliance standards. The role manages escalations, leads root -cause analysis for recurring issues, and implements corrective and preventive actions.Additionally, the Senior Process Head collaborates closely with clients and internal leadership to review performance, address concerns, and design improvement strategies. They are responsible for workforce planning, leadership development, and building a culture of accountability, ownership, and continuous improvement.This role also drives automation initiatives, dashboard enhancements, process re -engineering, and technology adoption to improve efficiency and scalability. Through strong governance, stakeholder management, and operational maturity building, the Senior Process Head ensures predictable performance, client satisfaction, and sustained organizational growth within the RCM spectrum  


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