Technical Engineer
1 week ago
Job Opening: Technical Support Engineer
Location:
Gurugram
Company:
MSD Technologies
Job Type:
Full-time | On-site
Job Summary:
We are looking for a Technical Support Engineer to join our team at MSD Technologies, Gurugram. The candidate will be responsible for handling customer technical queries, resolving issues and providing effective support. The role requires coordination with internal teams to ensure smooth and timely resolution of customer problems.
Key Responsibilities:
- Provide technical support to customers and resolve technical issues
- Diagnose and troubleshoot problems efficiently
- Coordinate with internal teams for issue resolution
- Ensure high levels of customer satisfaction
Candidate Requirements:
- B.Tech (Mechanical Engineering) / B.Voc (Mechatronics) or equivalent
- Good problem-solving skills
- Strong communication skills
- Basic to good knowledge of computers
- Experience in technical troubleshooting and customer support is preferred
- Knowledge of Refrigeration & Air Conditioning will be an added advantage
Preferred / Additional Skills (Beneficial)
· Proficiency in MS Office (Excel, Word, PowerPoint)
· Basic knowledge of Canva for creating presentations and visuals
· Good presentation and documentation skills
· Basic video editing skills (training/demo videos will be an advantage)
· Ability to support IT-related tasks and tools
· Strong research skills with interest in learning new technologies
· Quick learner with a proactive approach
· Good organizational and time-management skills
· Ability to work independently as well as in a team
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