Senior Operations Manager

Job Description:

About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us

Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

COO team, part of GMO, NTCR, CFO Ops team, empowers Leadership with Data Driven insights and foresights on overall performance to enable faster decision making, strategy execution with robust governance.

The COO team, part of GMO, NTCR, CFO Ops is responsible for the following:

• Build strategic and operational insights to ensure consistent delivery and improvement.
• Work closely with Opex team to driver and deliver on process excellence and transformation, including digital enablement across the GDL span to deliver on agreed efficiency targets/ reducing cost.
• Represent the function in multiple governance forums and GBS horizontal initiatives.
• Working with operations teams to strengthen the control environment and improve control processes.
• Managing budgets, FTE forecasting and billing.
• Ensuring the governance routines are adhered by the Ops team and are met in the required timelines.
• Analyzing the data and share the required report with the Ops team.
• Developing strategies for business requirements and executing the same.
• Representing the business deliverables to the senior leadership

Job Description

The individual is responsible for management of administrative tasks- location strategy, headcount and resource management, continuous improvement, data management, budgeting and planning,  executive presentations, executive pitch creation, Liaison between operations, Opex, technology and various stakeholders.,

Responsibilities

• Change management: Drive integration, synergies and best practices as one GMO, NTCR, CFO organization.
• Horizontal Initiatives: Driver cross-functional collaboration and strategic alignment across various team to deliver on functional and enterprise-wide outcomes
• Continuous Improvement: work with OPEX team to create end to end continuous improvement workflow for processes across GMO, NTCR, CFO. As part of this responsibility, need to execute on the ideas identified basis prioritization and engage the right teams. Work with technology partners as well.
• Budgeting & Analysis: GMO, NTCR, CFO budgets, forecasts, travel expense, expense management, MIS, dashboards, periodic tracking of variance and course corrections etc., R&R budget allocation, utilization etc..
• Migrations and new transitions: Work closely with transition and operations team around approval, workforce distribution, risk mitigation, Adhoc business requirements etc.
• Governance: Establish and run multi-tired governance meetings to ensure accountability, timely delivery , and strategic oversight across varied stakeholders and SLT.

Requirements

• Education: B.TECH/C.A/MBA  
• Certifications if any : NA
• Experience Range:12-15 years strong experience in Business Management/Data management/Process excellence

Foundational Skills

• Demonstrate analytical skills –to critically evaluate the information gathered from multiple sources, reconcile variances and present complex data in a coherent manner
• Be competent with MS Office products: Word, Excel, PPT, Alteryx, Tableau, Power BI
• Executive pitch creation
• Good Presentation skills, able to summarize messages
• Strong analytical reasoning & Data interpretation
• Have strong organization skills –ability to switch between tasks and to prioritize work effectively
• Have strong communications skills –both verbal and written as incumbent will be required to communicate with various levels of employees
• Have an aptitude to learn quickly under pressure and be self-motivated
• Ability to cope with delivery within very tight deadlines under high pressure

Desired Skills

• Must be collaborative / curious / driven / continuous learner
• Be competent with MS Office products: Word, Excel, PPT, Alteryx, Tableau, Power BI
• Experience on Process excellence, Six Sigma, Project Management

Work Timings : 12:30 PM - 09:30 PM IST

Job Location : Hyderabad