Assistant Team Lead

HealthRecon Connect provides technology-enabled Revenue Cycle Management solutions to US healthcare providers. The company leverages over 30 years of deep domain expertise, machine learning, AI, cutting-edge analytics, and automated workflows that help improve cash flow, patient outcomes and enable peace of mind for their clients. At HealthRecon Connect, day after day, we not only hold ourselves accountable for setting and maintaining high standards, but we also passionately strive for the highest achievement, customer delight and thrive on the challenge of high expectations and commitment to excel.

HealthRecon was certified a Great Workplace by Great Place to Work Sri Lanka for five consecutive years and was adjudged one of the 40 Best Workplaces in Sri Lanka in 2021. HealthRecon is also a participant of the United Nations Global Compact.

We are looking for an Assistant Team Lead / Team Lead – Post Onboarding Audit to join our team. The Post Onboarding Auditor plays a crucial role in ensuring the accuracy, completeness, and seamless transition of newly onboarded clients into Operations. This position is responsible for conducting detailed post-onboarding audits for clients within 90 days of handover, validating data integrity, compliance with onboarding protocols, and operational readiness. The ideal candidate will possess exceptional attention to detail, strong analytical skills, and a solid understanding of U.S. healthcare revenue cycle management (RCM).

Please review the criteria and other information listed below thoroughly prior to applying and pay specific attention to the work week, shift details and other features of the job. Due to the large volume of applications we receive, all applications will be reviewed in the order in which they were received and only the candidates short-listed for the first round of interviews will be contacted. Thank you for your understanding.

Job Vacancy:

Assistant Team Lead / Team Lead – Post Onboarding Audit

Work Week:

Monday to Friday

Shift Window:

3:00 PM to 12:00 AM IST (Straddle Shift)

7:30 PM to 4:00 AM IST (Night Shift)

Location:

India

Other Features:

Full-time

US calendar applicable

Responsibilities:

• Perform comprehensive post-onboarding audits for clients transitioned to Operations within the past 90 days.
• Verify that all client setup components—including payer enrolments, EDI/EFT configurations, provider credentials, and practice management system setups—are accurate and fully functional.
• Review onboarding documentation, workflows, and communication trails to ensure adherence to standard operating procedures (SOPs).
• Identify process gaps, inconsistencies, or compliance issues and escalate them for corrective actions.
• Validate that all client-specific configurations (fee schedules, insurance mappings, clearinghouse connections, etc.) are properly integrated and tested.
• Collaborate closely with the Client Onboarding, Credentialing, Operations, and IT teams to address audit findings and ensure timely resolution.
• Track and report audit outcomes, trends, and recurring issues to support continuous process improvement.
• Ensure that all audit records are accurately maintained and updated within internal audit logs and reporting systems.
• Participate in calibration sessions and feedback discussions to standardize audit quality and maintain consistency across auditors.
• Provide recommendations for process improvements and contribute to SOP updates based on audit insights.

Qualifications/Criteria:

• Key Performance Indicators (KPIs)
• Accuracy rate of audits conducted
• Timeliness of audit completion (within defined turnaround time)
• Percentage of findings resolved before the 90-day post-onboarding period
• Quality of documentation and reporting
• Contribution to process improvement initiatives
• Qualifications and Experience
• Bachelor's degree preferred (Healthcare Administration, Business, Accounting, or related field) – Inconsequential
• Minimum 2–3 years of experience in U.S. healthcare revenue cycle management (end-to-end knowledge preferred) – A must
• Experience in client account management, client onboarding, credentialing, or quality auditing is highly desirable – A must
• Strong understanding of payer enrolment processes, EDI/EFT setup, claim workflows, and practice management systems.
• Proficiency with Microsoft Excel, audit tools, and workflow management systems.
• Skills and Competencies
• Exceptional attention to detail and accuracy.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple audits simultaneously.
• High integrity, confidentiality, and professionalism.
• Collaborative mindset with the ability to work effectively across teams.