Team Lead

About the Team Our V- KYC team is at the forefront of secure and seamless digital onboarding at slice. We ensure every customer is verified swiftly, compliantly, and with a human touch. We're a team of problem-solvers and process-optimizers who thrive on precision, speed, and empathy. If you're passionate about leading teams, staying on top of regulatory frameworks, and delivering a delightful customer experience this is where you belong. About the Role We're looking for an energetic and people-driven Team Lead to join our Video KYC team at slice. You don't need to come from the KYC or banking background if you've managed teams, coached people, and driven performance in any industry, we'd love to talk to you This is a pure team management role, where you'll be leading a team of 25–30 members and ensuring smooth operations, training, and compliance with internal processes. What You'll Do - Lead, motivate, and manage a team of 25–30 members handling Video KYC operations. - Conduct regular training and refreshers to ensure team members are updated on process and SOP changes. - Monitor team performance, prepare performance metrics, and maintain dashboards. - Audit team calls to ensure quality, compliance, and adherence to SOPs. - Provide timely feedback and coaching to improve performance and accuracy. - Collaborate with internal teams to highlight gaps, share updates, and improve operational efficiency. - Maintain a positive and engaging team culture focused on growth and accountability. What We're Looking For - Minimum 1–3 years of experience as a Team Lead / Supervisor / Floor Lead / Assistant Manager (any industry). - Strong communication, people management, and problem-solving skills. - Hands-on with Excel or dashboard tools (preferred but not mandatory). - Willingness to work in rotational shifts and 6-day working setup. - A proactive attitude with ownership and accountability. Life at slice Life so good, you'd think we're kidding: - Competitive salaries. Period. - An extensive medical insurance that looks out for our employees & their dependents. We'll love you and take care of you, our promise. - Flexible working hours. Just don't call us at 3AM, we like our sleep schedule. - Tailored vacation & leave policies so that you enjoy every important moment in your life. - A reward system that celebrates hard work and milestones throughout the year. Expect a gift coming your way anytime you kill it here. - Learning and upskilling opportunities. Seriously, not kidding. - Good food, games, and a cool office to make you feel like home. An environment so good, you'll forget the term "colleagues can't be your friends". About us slice A new bank for a new India slice's purpose is to make the world better at using money and time, with a major focus on building the best consumer experience for your money. We've all felt how slow, confusing, and complicated banking can be. So, we're reimagining it. We're building every product from scratch to be fast, transparent, and feel good, because we believe that the best products transcend demographics, like how great music touches most of us. Our cornerstone products and services: slice savings account, slice UPI credit card, slice UPI, and slice business are designed to be simple, rewarding, and completely in your control. At slice, you'll get to build things you'd use yourself and shape the future of banking in India. We tailor our working experience with the belief that the present moment is the only real thing in life. And we have harmony in the present the most when we feel happy and successful together. We're backed by some of the world's leading investors, including Tiger Global, Insight Partners, Advent International, Blume Ventures, and Gunosy Capital.