Tele Caller Executive

1 week ago

Indore, Madhya Pradesh, India Vishal Consultant Full time ₹ 2,40,000 per year

Job Summary:

The Telecaller will be responsible for handling incoming and outgoing calls, providing information about hospital services, scheduling appointments, following up with patients, and ensuring a high standard of patient satisfaction through professional communication.

Key Responsibilities:

  • Handle inbound and outbound calls professionally and courteously.
  • Provide information about hospital services, doctors' availability, and consultation timings.
  • Schedule, confirm, and reschedule patient appointments as needed.
  • Maintain a record of patient inquiries, feedback, and follow-ups in the system.
  • Assist in patient recall, reminder calls, and post-consultation follow-ups.
  • Maintain confidentiality of patient information as per hospital policy.
  • Support marketing campaigns by making promotional calls or sending service reminders.
  • Prepare and share daily call logs and reports with the supervisor.

Key Skills and Competencies:

  • Excellent verbal communication in [English/Hindi].
  • Polite, patient, and professional telephone etiquette.
  • Strong listening and interpersonal skills.
  • Ability to multitask and handle high call volumes efficiently.
  • Basic computer literacy (MS Office, hospital CRM software preferred).
  • Positive attitude and customer service orientation.

Qualifications and Experience:

  • Minimum qualification: 12th pass / Graduate (preferably in any stream).
  • 0–3 years of experience in telecalling, customer service, or hospital front office roles.
  • Experience in healthcare or hospitality industry preferred.

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Work Location: In person

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