Junior NOC Engineer

5 days ago

Thiruvananthapuram, Kerala, India UST Full time ₹ 4,32,000 - ₹ 6,48,000 per year

2 - 3 Years

5 Openings

Trivandrum

Role description

Roles and Responsibilities

  • Provide 24x7 monitoring and support for Global IT Infrastructure and services.

  • Monitor servers, cloud environments, network devices, communication links, storage and backup devices, telephony systems, and applications.

  • Analyze s to identify failures across servers, databases, applications, and networks.

  • Categorize, investigate, and resolve incidents in alignment with ITSM best practices.

  • Proactively escalate and notify stakeholders during critical incidents and major outages.

  • Manage major incidents, ensuring timely resolution and effective communication.

  • Validate the performance and health of monitoring tools deployed.

  • Generate availability, performance, and incident reports at scheduled intervals and on demand.

  • Log incidents in the ticketing system, assign them to relevant teams, and track resolution.

  • Respond to system s, perform initial troubleshooting, and escalate when necessary.

  • Provide L1 support for Windows, VMware, networking, and telephony services.

  • Perform routine maintenance, checks, and updates on Windows servers and VMware environments.

  • Monitor and manage network devices (routers, switches, firewalls) for performance and security.

  • Troubleshoot telephony systems to ensure seamless communication services.

  • Perform basic storage management tasks including monitoring and troubleshooting.

  • Ensure successful backup operations and manage restore processes as required.

  • Conduct routine database checks, performance monitoring, and initial troubleshooting.

  • Collaborate with IT infrastructure, application support, and security teams to resolve issues.

  • Generate and analyze incident trends to improve IT service continuity.

  • Provide regular updates to stakeholders on incident progress and resolutions.

Technical Skills

  • Experience with monitoring tools (e.g., DataDog, SolarWinds, LogicMonitor).

  • Proficiency in ITSM tools (e.g., ServiceNow, SolarWinds Helpdesk).

  • Strong understanding of Windows Server administration and VMware environments.

  • Knowledge of networking fundamentals (OSI model, switching, internet routing).

  • Familiarity with telephony systems, VoIP technologies, and backup solutions.

  • Ability to assess faults, prioritize incidents, and escalate effectively.

Skills

NOC, Monitoring

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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