Senior It Executive

• Design, implement, and maintain IT infrastructure including servers, storage, virtualization, and networks.
• Administer Microsoft 365 services (Office 365, Exchange Online, SharePoint, Teams, OneDrive).
• Configure and manage Active Directory, DNS, DHCP, and group policies.
• Ensure IT security through firewalls, VPNs, endpoint protection, and compliance controls.
• Perform system monitoring, backup, disaster recovery, and business continuity planning.
• Act as an escalation point for complex IT issues, providing root cause analysis and permanent solutions.
• Manage user accounts, access controls, and security policies across IT systems.
• Automate routine tasks and optimize system performance using PowerShell, scripting, and monitoring tools.
• Maintain documentation of IT systems, processes, and configurations.
• Ensure compliance with IT governance, security standards, and best practices.
• Mentor junior IT staff and provide technical guidance to the support team.
• Collaborate with cross-functional teams to deliver secure, scalable, and reliable IT solutions.
• Provide training and support to end-users on Office 365, SharePoint, and Teams adoption.
• Managing the deployment of new features or functionality after they have been tested in a staging environment in Office 365 panel.
• Create and Manage the Mail Transport Rule.
• Assist with mail flow troubleshooting including message traces.
• Compliance and Security management of office 365.
• Working Experience in Intune Management and Deployment to End User device.
• Experience with Office 365 tools (Teams, SharePoint, OneDrive)
• Manage Microsoft Intune for device and application management, ensuring compliance with corporate security standards.
• Develop and implement security policies using Conditional Access and Compliance Policies for mobile devices and applications.
• Troubleshoot and resolve device-related issues, ensuring minimal downtime for users across the organization.
• Conduct regular audits and compliance checks to ensure devices meet security standards.

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• Collaborate with cross-functional teams to deploy mobile applications via Intune and ensure app updates are delivered on time.
• Provide end-user support and training on mobile device security practices.
• Documentation & Training.
• Monitored device compliance with company policies, identifying and addressing security gaps and vulnerabilities.
• On boarding of new users.
• Assigning User Licenses to users for endpoint configuration.

Responsibilities:

1. IT Support & Escalation Management

2. Resolve IT support requests from employees in a timely and professional manner.

3. Maintain a clear understanding of the escalation matrix and follow it as required.

4. Provide end-user support and training on mobile device security practices. Documentation & Training.

5. Technical Support & Troubleshooting

6. Provide support for employee queries related to computer systems and software.

7. Gather and analyze data to diagnose and resolve system-related issues.
8. Modify system configurations, settings, and permissions to resolve technical problems.

9. Possess in-depth knowledge of Windows and macOS environments.

10. User Account Management

11. Create sign-ins for new hires during the onboarding process.

12. Manage user accounts using Active Directory, including:

13. User creation and management

14. Organizational Units (OUs)
15. Group Policies
16. Security Filtering
17. Software Deployment

18. Audit Logs

19. Server & System Administration

20. Strong knowledge of Windows Server 2016 and 2022.

21. Administer WSUS Server for patch management and troubleshooting.
22. Maintain and manage Virtual Servers using Hyper-V and VMware ESXi.
23. Proficient in Microsoft 365 Administration and Exchange Server operations.

24. Manage and secure servers, perform regular backups, and ensure disaster recovery and business continuity.

25. Security & Endpoint Management

26. Administer endpoint security tools such as Safetica.

27. Manage antivirus servers and ensure endpoint protection across the organization.
28. Administer Microsoft Intune for mobile device and endpoint management.

29. Enforce IT security using firewalls (e.g., FortiGate), VPNs, and compliance controls.

30. Network & Infrastructure

31. Possess a strong understanding of network devices and IT infrastructure communication.

32. Maintain and troubleshoot server hardware and network connectivity issues.
33. Work with various firewall and network security devices.

Required Skills and Tools:

• Windows and macOS administration
• Windows Server 2016/2022
• Active Directory, Group Policy, WSUS
• Virtualization: Hyper-V, VMware ESXi
• Microsoft 365 & Exchange Server
• Safetica, antivirus server management
• Microsoft Intune
• FortiGate Firewall
• Knowledge of Window File Server
• Knowledge of NAS
• Strong understanding of IT infrastructure and networking fundamentals