E-Commerce Executive

5 hours ago

Parvat Patiya Surat, India Shiv Enterprise Full time ₹ 6,00,000 - ₹ 12,00,000 per year

We are looking for a highly motivated and detail-oriented E-commerce Executive to manage all aspects of our online business accounts. This role involves end-to-end handling of product listings, account operations, sales growth strategies, reporting, and coordination with other departments.

  1. Key ResponsibilitiesMarketplace Account Management
  • Manage and operate accounts on Amazon, Flipkart, Meesho, Shopify, and other marketplaces.
  • Ensure compliance with platform policies to avoid penalties or suspensions.
  • Maintain updated addresses, bank details, branding, and return policies.
  1. Product Listings & Catalog Management
  • Create, optimize, and update product listings (titles, descriptions, images, videos, pricing, keywords).
  • Regularly monitor product visibility, ranking, and conversion.
  • Coordinate with the design team for product images, creatives, and banners.
  1. Order & Inventory Management
  • Process orders, returns, cancellations, and refunds.
  • Coordinate with the stock/inventory team to ensure real-time availability.
  • Track dead stock, returns, and suggest clearance strategies.
  1. Sales Growth & Marketing Coordination
  • Run promotions, deals, and ads on marketplaces.
  • Work with the digital marketing team for campaigns (Meta ads, Google ads, social media).
  • Monitor competitor pricing, offers, and trends to stay competitive.
  1. Customer Experience Management
  • Handle customer queries, complaints, and reviews.
  • Maintain a positive rating across all platforms.
  • Implement auto-reply systems with brochures, images, and videos for customer engagement.
  1. Reporting & Analytics
  • Maintain daily/weekly/monthly sales and profit reports.
  • Track ad spend vs. ROI.
  • Submit structured reports to management on sales, returns, and growth.
  1. Team Coordination
  • Assign work to packaging, dispatch, design, and marketing teams.
  • Ensure smooth workflow from order to delivery.
  • Report issues and suggestions to management promptly.
  • Required Skills & QualificationsMinimum 1–2 years of experience in managing e-commerce platforms.
  • Strong knowledge of Amazon Seller Central, Flipkart Seller Hub, and other platforms.
  • Good command of MS Excel, Google Sheets, and reporting.
  • Strong communication and problem-solving skills.
  • Ability to handle multiple tasks and meet deadlines.
  • KPIs (Key Performance Indicators)Daily orders processed & shipped on time.
  • Sales growth (monthly % increase).
  • Return/rejection ratio maintained below target.
  • Product listing accuracy & optimization score.
  • Profitability of ad campaigns (CPS & ROI tracking).

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