Team Lead- Forward Deployed Engineer

In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers

Description

A Bluecore Team Lead, Forward Deployed Engineering is a player-coach role, responsible for the day-to-day tasks of a Forward Deployed Engineer and the operational success of the other Forward Deployed Engineers.

Bluecore's Forward Deployed Engineer (FDE) unit is a client-facing software engineering team dedicated to understanding, advising, and implementing data feeds and website scripts to create and maintain a data ecosystem to power Bluecore's platform. As FDE, you will bring your technical know-how to the main connections of the Bluecore engine to our clients - drawing meaningful intelligence from their websites and implementing marketing solutions that map to the customer's vertical, audience behavior and product mix.

Responsibilities

Team Lead

• Recruit, hire, coach, and manage a team of FDEs fostering a culture of communication, learning, and continuous improvement.
• Develop a deep understanding of Bluecore's technical operations to serve as an escalation for both internal stakeholders and external clients, when necessary.
• Facilitate on the day-to-day of FDE responsibilities, providing guidance, assistance, or escalation as needed to ensure timeliness and quality of our team's output.
• Fostering innovation and technical excellence. Understand, advocate, and collaborate to identify and drive improvements for our clients or team members.

Forward Deployed Engineer

• Understand Bluecore's and clients platform, capabilities, and constraints.
• Collaborate with internal team members and clients to align on outcomes, requirements, and any blockers when scoping or performing code updates.
• Write and maintain custom solutions through:
• • JavaScript code deployed on clients' ecommerce websites
• Data ingestion and export jobs in Python and/or SQL
• JavaScript code in Google Cloud Functions to accommodate bespoke third party connections for the purposes of data transfer
• Participate in a rotating on-call schedule to ensure maximum consistency and accuracy of client data.

Requirements

• 5+ years of full-time work experience at a tech company or a startup
• Experience in developing using a broad range of web technologies, including: HTML, CSS, JavaScript, Python, SQL, REST/SOAP APIs, XML/JSON, tag management, git
• • Formal degree, work experience, or personal projects (required)
• Problem-solving skills that enable you to identify and advise the best solutions
• Must be comfortable working day-to- day with cloud-based workflow tools, such as Salesforce, Jira, Google Apps, Airtable, and Slack
• Excellent written and verbal communication

Nice to Haves

• Marketing technology experience Knowledge of eCommerce platforms and Email Service Providers (ESPs)
• Previous leadership experience

More About Us:

Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore's dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere.

This comes to life in three core product lines:

• Bluecore Communicate a modern email service provider (ESP) + SMS

• Bluecore Site an onsite capture and personalization product

• Bluecore Advertise a paid media product

At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.