International Service Desk Executive @ Pune

3 days ago

Bengaluru Pune, India KVC CONSULTANTS LTD Full time ₹ 4,20,000 per year

Job description

We Are Hiring For Service Desk Role with Leading IT Company. (Immediate Joiners)

Job Location: Bangalore (Electronic City) & PUNE - HINJWADI

Salary: Rs 4.20 LPA FOR 1 YEARS PLUS EXP

Language: Proficient in English (Read + Write + Speak)

Role purpose:

Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests

Roles and Responsibilities ---

  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
  • Makes recommendations for updates to the KB database
  • Adherence to policies and procedures, closure of open calls after resolution.

Mandatory Language Skill: Prior SD experience and excellent english communication skills

" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune

Schedule your interview kindly call or drop your resume on the given numbers

HR SHIVANGI

HR YAGYANSHI

HR SHRUTI

HR TASKEEN

NO PLACEMENT CHARGES

KVC CONSULTANTS LTD

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