Program Manager, Global Mktg Ops, Prime Video

Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

Are you interested in shaping the future of marketing? Prime Video and Studios Global Operations is looking for entrepreneurial, innovative individuals who thrive on solving complex problems and scaling programs that directly support production workflows and the marketing supply chain.

We're seeking an exceptional Program Manager to lead our critical technology optimization initiatives. This role presents an exciting opportunity to drive significant operational efficiency while managing our suite of enterprise tools that support content creation and distribution across global markets.

Key job responsibilities

• Drive enterprise-wide implementation and adoption of 3P Tools Work Order Governance framework to establish standardized processes and controls across global teams.
• Lead critical cost optimization program for Smartsheet platform transition, including vendor negotiations, alternative solution evaluation, and migration strategy development.
• Build and manage cross-functional tiger teams across WW Ops to execute tool optimization initiatives and ensure alignment with business objectives.
• Develop comprehensive migration strategies for technology solutions, including timeline creation, risk assessment, and change management planning.
• Conduct thorough analysis of current tool usage patterns and stakeholder requirements across global teams to identify optimization opportunities.
• Spearhead vendor management and contract negotiations while evaluating alternative solutions like Airtable to optimize costs and capabilities.
• Create and maintain program governance frameworks, including KPIs, success metrics, and reporting mechanisms for executive leadership.
• Lead stakeholder engagement and change management efforts across multiple business units to ensure successful adoption of new solutions.
• Establish and manage program timelines, resource allocation, and risk mitigation strategies for multiple concurrent workstreams.
• Drive continuous process improvement initiatives through regular audits, feedback collection, and implementation of best practices.

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

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