Online Mentor

1 day ago

Kozhikode, Kerala, India XYLEM LEARNING Full time ₹ 1,92,000 - ₹ 3,84,000 per year

Job Title: Online Academic Mentor

Department: Academics / Student Mentoring

Location: Office-Based (No Remote Work)

Reports To: Zonal Academic Coordinator / Academic Head

Job Summary:

The Online Academic Mentor is responsible for guiding, monitoring, and supporting students enrolled in online learning programs. Working from the office, the mentor ensures students remain engaged, motivated, and on track with their academic goals by providing consistent mentorship, performance tracking, and academic coordination support.

Key Responsibilities:1. Student Mentorship & Academic Monitoring

  • Serve as the primary point of contact for online students within the assigned batch or program.
  • Monitor students' academic progress, attendance, and engagement through CRM or learning platforms.
  • Ensure students adhere to their class schedules, assessments, and daily study plans.

2. Motivation & Guidance

  • Motivate students to maintain focus, consistency, and discipline in their online learning journey.
  • Counsel students facing difficulties in time management, motivation, or consistency.
  • Build strong mentor-student relationships that foster trust and academic accountability.

3. Performance Review & Reporting

  • Track test scores, attendance, and progress data using internal tools (CRM/LeadSquared, etc.).
  • Identify underperforming students and initiate corrective or motivational interventions.
  • Prepare and share periodic performance reports with parents and management.

4. Coordination & Communication

  • Coordinate with faculty, academic coordinators, and operations teams for student-related updates.
  • Schedule follow-ups, doubt sessions, and academic reviews as per student needs.
  • Communicate updates regarding class schedules, exam dates, and academic notifications to students and parents.

5. Student Relationship Management

  • Ensure regular interaction with students through calls, messages, and meetings.
  • Address and escalate academic or technical concerns to the relevant department promptly.
  • Support students in maintaining a consistent learning rhythm throughout their course duration.

Qualifications & Experience:

  • Education: Any Graduate (preferred: Education, Management, or Humanities background).
  • Experience: 1–3 years in student coordination, academic support, customer relations, or counseling roles.
  • Skills:
  • Excellent communication and interpersonal skills
  • Strong organizational and tracking abilities
  • Empathetic and motivational approach towards students
  • Familiarity with CRM tools (LeadSquared, etc.) is an advantage
  • Basic computer proficiency (Excel, Email, Online platforms)

Behavioral Competencies:

  • Student-oriented mindset
  • Proactive and result-driven attitude
  • Emotional intelligence and patience
  • Team collaboration and accountability

Work Environment:

  • Work Mode: Office-based role (no remote work)
  • Timings: As per academic schedule (including weekends during peak academic periods)
  • Tools Used: CRM systems, Excel, internal academic dashboards

Key Performance Indicators (KPIs):

  • Student engagement and attendance rate
  • Improvement in student academic performance
  • Timely completion of mentoring follow-ups
  • Student/parent satisfaction and feedback scores

Job Types: Full-time, Permanent

Pay: ₹16,000.00 per month

Benefits:

  • Provident Fund

Education:

  • Bachelor's (Required)

Location:

  • Kozhikode, Kerala (Required)

Work Location: In person

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