Product Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
 

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability. Defines the value proposition for the product / feature changes and impact to clients.
• Provides functional expertise in identifying and evaluating required Payment Brand Changes and their impact to our acquiring platform and our clients.   
• Determines initial high-level system impacts, completes deep dives on system impact and determines design approach working with the technology teams and platform owners.
• Provides Product support for Merchant Services' payment hosts' features and functions, including documentation to Technical Implementations, Client Solutions, Operations, and other internal business partners.
• Works in close collaboration with Platform and Technology partners to deliver required changes to the product offering.
• Creates requirement Epics and owns them end to end (from requirements through post implementation).  Reviews and approves all Epics, User Stories and Test plans to ensure that the requirement is being delivered appropriately. Participates in Agile ceremonies as the product owner.
• Manages timelines and dependencies effectively, while monitoring blockers, liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Payments and merchant acquiring expertise - including knowledge of servicing, acquiring, processing, or issuing domains. 
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Strong analytical skills and the ability to interpret complex data sets, drawing actionable insights.
• Proven ability to work independently and drive change along with  strong organizational skills to plan, organize and schedule resources.
• Experience with technical concepts and working with technical staff as needed.

• Strong communication and presentation skills, Talent for communication of complex business topics 

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization