Academic Advisor

Job Title: Academic Advisor

Location: Bangalore, UNext Learning Pvt. Ltd.

Department: Learning and Content Development | Customer Success | Counselling Working Days: Monday to Saturday (Sunday Fixed Off)

Salary: Up to ₹40,000 per month (Take-home)

Languages: English + Hindi Mandatory

Job Overview

Join UNext Learning Pvt. Ltd. as an Academic Advisor and play a pivotal role in ensuring our students have a seamless academic experience. As the primary point of contact for our students, you will guide them from admission to graduation, ensuring high satisfaction, and facilitating re-registrations and program completions. If you're passionate about education, have strong communication skills, and enjoy working in a dynamic environment, this is the perfect role for you

Key Responsibilities

• Primary Student Contact: Act as the first point of contact for students, addressing academic and administrative queries.
• Academic Progress Monitoring: Track students' academic progress, ensuring they meet all submission requirements and stay aligned with the University calendar.
• Effective Communication: Facilitate regular communication with students through calls, emails, and chats to keep them updated on their academic progress.
• Query Resolution: Respond to and resolve both academic and administrative queries regarding fee payments, LMS issues, assignments, and project submissions.
• Outbound Calls: Make proactive calls to update students on their course progress and address any specific requirements or concerns they may have.
• Personalized Support: Provide precise, detailed, and personalized responses to student inquiries to achieve high levels of student satisfaction.
• Process Improvement: Continuously evaluate and recommend improvements to processes and workflows to enhance student experience.
• High Retention Rates: Focus on increasing student re-registrations for the next semester and ensuring high completion rates.
• Conflict Resolution: Use effective data and interpersonal skills to resolve conflict situations and handle difficult scenarios with professionalism.
• Timely Submission Reminders: Ensure students avoid last-minute submissions for assignments, projects, and reports, guiding them through the submission processes.

Internal & External Interactions

• Internal: Collaborate with Course Coordinators, Student Support Executives, and Faculty members.
• External: Engage with students to provide academic guidance and support throughout their learning journey.

Skills & Qualifications

• Education: Post-Graduation in Management, Commerce, Journalism, Computer Applications, or IT.
• Experience: At least 1 year of experience in student counselling, academic support, or a related field.
• Skills Required:
• In-depth knowledge of university academic processes.
• Strong interpersonal, organizational, and communication skills (verbal, written, and listening).
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Experience with ticketing systems and CRM software is preferred.
• Proficient in MS Excel (updating MIS, preparing reports) and PowerPoint.
• Additional Requirements:
• Strong problem-solving skills.
• Ability to work efficiently under stress and manage multiple priorities.
• Team player with a positive attitude.
• Willingness to work on weekends on a rotational basis.
• Experience in inbound and outbound calls is preferred.

Why Join Us?

• Competitive Salary: Up to ₹40,000 per month (Take-home).
• Fixed Weekends Off: Enjoy Sundays off, with a 6-day working week.
• Career Growth: Excellent opportunities for career progression in a rapidly growing company.
• Dynamic Environment: Work in an innovative and fast-paced environment with a supportive team.

Apply Now

If you are passionate about helping students succeed and want to make a lasting impact in the education sector, we would love to hear from you Send your resume to komal.- or reach us at for more details.

Job Type: Full-time

Pay: ₹20, ₹40,000.29 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person