Operations Manager – Children's Therapy Clinic

14 hours ago

Hyderabad, Telangana, India ParentShala_Official Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the Role

We are seeking a dynamic and people-focused
Operations Manager
to oversee day-to-day operations at our children's therapy clinic. The ideal candidate will combine strong interpersonal skills with an analytical mindset to ensure smooth clinic functioning, superior customer experience, and alignment of operational goals with the organization's vision of holistic child development.

Key Responsibilities
Operational Management

  • Oversee daily clinic operations, ensuring efficient scheduling, therapist coordination, and service delivery.
  • Establish and monitor
    KPIs and performance goals
    across departments (therapy, admin, sales, and marketing).
  • Develop and implement standard operating procedures (SOPs) for seamless workflow and service quality.
  • Manage vendor relationships and coordinate with external partners where required.

Customer Experience & Escalations

  • Serve as the
    primary escalation point
    for client concerns, ensuring timely resolution and satisfaction.
  • Build and maintain strong relationships with parents, therapists, and support teams.
  • Gather feedback to continuously improve service quality and patient experience.

Sales, Growth & Marketing Support

  • Collaborate closely with the
    sales and marketing teams
    to drive growth initiatives and outreach campaigns.
  • Assist in the creation and execution of community programs, workshops, and promotional events.
  • Track conversion metrics, client acquisition, and retention rates to guide data-driven decision-making.

Technology & Systems

  • Manage and optimize the use of
    CRM systems, therapy management software, and Excel-based dashboards
    .
  • Support data analytics, reporting, and digital documentation processes to improve efficiency.
  • Identify tech-based solutions to enhance clinic productivity and client engagement.

Stakeholder Management

  • Coordinate between internal teams (therapists, admin, management) and external stakeholders (partners, vendors, parents).
  • Ensure effective communication and alignment across departments.

Required Skills & Qualifications

  • Bachelor's or Master's degree in Business Administration, Healthcare Management, or related field.
  • 3–6 years of experience
    in operations, preferably in healthcare, therapy, or education sectors.
  • Strong
    people management and communication skills
    with a customer-first mindset.
  • Proven ability to manage escalations with empathy and professionalism.
  • Highly
    tech-oriented
    – proficient in CRM systems, Excel/Google Sheets, and workflow tools.
  • Strong analytical, problem-solving, and organizational abilities.
  • Experience in setting and tracking KPIs, performance metrics, and process improvements.

Preferred Attributes

  • Background in child development, therapy services, or wellness centers.
  • Experience working in fast-paced or startup environments.
  • A passion for improving children's wellbeing and family experiences.

What We Offer

  • Opportunity to lead impactful operations that directly improve children's lives.
  • A collaborative and mission-driven team environment.
  • Professional growth opportunities in an expanding organization.

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