Area Manager Credit Card Recovery

2 days ago

Chandigarh Jaipur Noida, India Intellectual Capital Hr Consulting Full time ₹ 16,00,000 per year

Role & responsibilities ( Noida/Ludhiana/Chandigarh/ Jaipur)

Job Description for Area Manager - Credit Card Recovery*Job Summary:*

We're seeking an experienced Area Manager to lead our Credit Card Recovery team in a leading private sector bank. The successful candidate will oversee credit card recovery operations, manage a team of recovery agents, and ensure maximum recovery rates while maintaining customer satisfaction.

Key Responsibilities:- Team Management: Lead and motivate a team of recovery agents to achieve recovery targets.

  • Recovery Operations: Oversee credit card recovery processes, ensuring efficient and effective recovery strategies.

  • Customer Relationship Management: Develop and maintain relationships with customers to facilitate payment.

  • Performance Monitoring: Track and analyze recovery performance, identifying areas for improvement.

  • Strategy Development: Develop and implement recovery strategies to maximize recovery rates.

  • Compliance: Ensure adherence to regulatory requirements and company policies.

Requirements:- Experience: 6-12 years of experience in credit card recovery, collections, or a related field.

  • Skills: Strong leadership, communication, and negotiation skills.

  • Knowledge: Familiarity with credit card products, recovery processes, and regulatory requirements.

What We Offer:- CTC: 16 lakhs per annum.

  • Career Growth: Opportunities for professional growth and development.

  • Dynamic Work Environment: A fast-paced and dynamic work environment in a leading private sector bank.

Ideal Candidate:- Results-driven: Proven track record of achieving recovery targets.

  • Leadership skills: Experience in leading and motivating teams.

  • Strong communication: Excellent communication and negotiation skills.

  • Industry knowledge: Familiarity with credit card recovery processes and regulatory requirements.

Some key skills required for this role include [4][8]:

  • Financial Analysis: Ability to analyze financial data and develop effective recovery strategies.

  • Negotiation: Strong negotiation skills to resolve overdue payments.

  • Customer Service: Excellent customer service skills to maintain positive relationships with customers.

  • Regulatory Compliance: Knowledge of financial regulations and compliance requirements.

  • Team Management: Experience in leading and motivating teams to achieve recovery targets.

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