Project / Program Manager (Non-Technical)

The Project / Program Manager is a strategic role responsible for designing, implementing and overseeing enterprise-wide transition initiatives across multiple Shared Service Centres and functional areas. This role combines program management excellence with change management expertise to ensure seamless organizational transitions that support critical business objectives.

About the Role

In this role as a Project / Program Manager you will:

• Design, develop and deploy comprehensive transition methodologies and frameworks aligned with organizational best practices
• Establish standardized transition processes, tools, templates and governance structures applicable across all Shared Service Centres
• Define, scope, initiate and manage large-scale departmental transition programs from inception through closure
• Lead cross-functional transition initiatives spanning multiple geographies and business units
• Develop detailed program plans, including milestones, dependencies, resource allocation and critical path analysis
• Manage program scope, schedule, budget and quality to ensure on-time, on-budget delivery
• Identify and mitigate program risks and issues through proactive risk management strategies
• Ensure alignment of transition activities with broader organizational strategic objectives
• Partner with functional change leads to consult on and co-design transition plans tailored to specific business needs
• Manage stakeholder expectations and communications throughout the transition lifecycle
• Collaborate closely with L&D teams to develop comprehensive pre-process and process training documentation
• Define training requirements, delivery approaches and execution plans for transition initiatives
• Ensure alignment between transition timelines and training readiness milestones
• Coordinate the development of tailored pre-process training programs to ensure employee readiness
• Assess organizational readiness for transitions and develop mitigation strategies for gaps
• Design and implement change management activities to support employee adoption and engagement
• Coordinate with HR teams on workforce planning, communication strategies and employee support mechanisms
• Monitor and address employee concerns and resistance throughout transition phases
• Establish comprehensive monitoring and reporting frameworks to track transition progress
• Develop and maintain transition dashboards, scorecards and KPIs
• Provide weekly and monthly executive reporting on transition tollgates, milestones and progress
• Prepare and deliver presentations to global executive leadership on program status, risks and decisions required
• Implement governance mechanisms including steering committees and tollgate review processes
• Escalate issues and risks appropriately with recommended mitigation approaches

About You

You're a fit for the role of Project / Program Manager if you have:

• 10-12 years of progressive project/program management experience
• Minimum 5 years managing large-scale, complex transition or transformation programs
• Demonstrated experience with Shared Services environments and multi-site implementations
• Proven track record managing programs with budgets exceeding $1M and teams of 10+ FTEs
• Experience working in matrixed, global organizations with cross-cultural teams
• Background in process improvement, change management or business transformation initiatives
• Project Management Professional (PMP) certification required or must be obtained within 6 months of hire.
• Transition or Change management certification (Prosci, CCMP or equivalent) preferred.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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