Manager I, Operations, ROC
1 day ago
Relay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting NA geography. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.
In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.
The candidate should have experience of atleast 18 months working on NA DM Variable workstream. Candidate should have strong communication skills both verbal and written, good at people and stakeholder management, have potential to draw projects out of the programs. She/he should be able to come up with process improvements, drive them through completion, including owning up the KPIs.
Key job responsibilities
Responsibilities include, but are not limited to
Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
Developing and/or referring to performance metrics, SL Management to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
Serves as escalation point for transportation specialists.
Owning process/business level reports/actions and diving compliance..
Perform Ad-hoc reporting and analysis as per requirement.
Basic Qualifications:
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications:
- 2+ years of performance metrics, process improvement or lean techniques experience
- MBA from a reputed B-School is preferred
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Hyderabad, Telangana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRelay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve...
-
Manager I, Operations, ROC, Manager I, RSOB
23 hours ago
Hyderabad, Telangana, India Amazon Full time ₹ 20,00,000 - ₹ 25,00,000 per yearDESCRIPTIONRelay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in...
-
Transportation Specialist I, ROC
3 days ago
Hyderabad, Telangana, India Amazon Full time ₹ 4,00,000 - ₹ 12,00,000 per yearAbout Amazon ROC (Relay Operation Centre):Join a team that offers best learning opportunities and work experience in transportation execution, supply chain and operations management. A place where you can start/restart/advance your career and progress to leadership roles at Amazon.ROC (Relay Operation Center) is the central command and control center for...
-
Transportation Specialist I, ROC
3 days ago
Hyderabad, Telangana, India Amazon Full time ₹ 2,50,000 - ₹ 7,50,000 per yearDescriptionAbout Amazon ROC (Relay Operation Centre):Join a team that offers best learning opportunities and work experience in transportation execution, supply chain and operations management. A place where you can start/restart/advance your career and progress to leadership roles at Amazon.ROC (Relay Operation Center) is the central command and control...
-
ROC Central Strategy
2 weeks ago
Hyderabad, Telangana, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per yearDESCRIPTIONAmazon Transportation Services (ATS) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor...
-
BA Ops Support, ROC Analytics
2 weeks ago
Hyderabad, Telangana, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDESCRIPTIONAbout the OrgSurface Transportation (ST) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events...
-
BA Ops Support, ROC Analytics
2 weeks ago
Hyderabad, Telangana, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the OrgSurface Transportation (ST) is seeking a highly skilled and a motivated team player to be part of the dynamic ROC team which supports NA and EU Surface Transportation Operations. The Surface Transportation Operations team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather,...
-
Solar O&M Manager
18 hours ago
Hyderabad, Telangana, India Sirius Power and Infrastructure Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole SummaryThe O&M Manager is responsible for the safe, compliant, and cost-effective operation of a utility-scale and commercial & industrial (C&I) solar portfolio within a designated state or cluster. The role demands strong leadership in driving digital monitoring, preventive and predictive maintenance, and ESG compliance, with a commitment to...
-
Mgr I, Tier I
1 day ago
Hyderabad, Telangana, India RealPage, Inc. Full time ₹ 8,00,000 - ₹ 24,00,000 per yearOverviewThe Manager I, Product Support is accountable for leading and managing direct operational staff in service of the achievement of key operational goals and continued improvement of processes. The role will be accountable for the overall performance (KPIs) and culture of our Tier I Support team and provide best in class service to RealPage clients by...
-
AI Video Editor
3 days ago
Hyderabad, Telangana, India Naresh i Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionNaresh i Technologies is a leading software training institute providing Software Training, Project Guidance, IT Consulting, and Technology Workshops. The institute offers comprehensive eLearning platforms with detailed content and HD video tutorials, free placement services through campus drives, and job guaranteed programs. It...
