Sr. People Operations Generalist

For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday.

You Will:

• Act as the local subject matter expert on local labor laws and regulations
• Support the People & Culture department in the deployment of employee programs designed to attract, motivate, and develop employees and identify high potential employees
• Manage employee relations issues from intake to closure with managers and employees, including partnering with outside legal counsel as necessary
• Assist in the creation of offer letters and job descriptions and the management of work authorizations and internal transfers
• Leverage internal data metrics to analyze, recommend, and influence changes within the business
• Prepare and and oversee employee onboarding and events, including: background checks, onboarding paperwork, new hire onboarding, equipment provisioning and "welcome events"
• Provide language support which may entail translating and back translating corporate memorandums, training, policies, government documents, etc.
• Operate leave management on behalf of the company
• Supervise all severance and termination procedures
• Manage and deliver mandatory employee trainings (e.g. New Manager training)
• Collaborate within a global matrixed organization to deliver tailored solutions to the business
• Maintain employee files and HRIS systems
• Guide and support the annual performance and compensation review processes
• Update and regularly review the employee Work Rules and other HR Policies
• Support benefits and leave management on behalf of the company, including non-statutory benefits, and processes tied to onboarding, change requests, and offboarding
• Assist the office and IT teams with the coordination of deliveries when necessary, including IT equipment, office catering and branded merchandise, and mail
• Occasionally support IT equipment setup for new Smartsheet employees
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• Occasional sourcing or recruiting as needed

You Have:

• 3-5 years of direct HR experience with emphasis on Bulgarian employee relations and HR processes
• Written and spoken English business proficiency
• Strong written and verbal communication skills and the ability to interact with all levels of management
• Strong collaboration skills and the ability to manage through ambiguity.
• Possess a formal understanding of multiple HR systems and processes while working with multiple functional departments
• Proven ability to move the company forward by applying new ideas to generate solutions and approaches
• Demonstrate, promote and reinforce an uncompromising commitment to high standards of ethical behavior
• Display flexibility and willingness to take on new responsibilities to assist with various projects as needed
• Model a determined focus and will to succeed that is contagious; handle adversity well, recover quickly and sustain drive over the long haul
• Advanced level of proficiency using Google Suite
• HRIS and Smartsheet experience a plus

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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