Order to Cash Team Assistant Manager

Executive- OTC Billing /Dispute

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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Why JCI:

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How will you do it?

• JCI is looking for a high-energy and experienced individual for Order to Cash Team – Assistant Manager for JCI's North America, Building Solutions business
• We are looking for someone with deep understanding of order to cash billing process including different invoice types (Manual, Consolidated and automated)
• Role of a Billing Analyst is expected to work on strict deadlines as an individual while being a good team player
• Validate the Purchase Order (PO) requests from to bill the order
• End to End knowledge of OTC – Billing Expertise, Credit/Rebill and Dispute Management
• Creation of Invoices with Accuracy along with timely delivery
• Basic Understanding of commercial terms of Customer Agreements like SOW, MSA
• Creating and Maintaining Process documents for Billing Process, adherence to SOX & Internal Controls
• Managing any issue that potentially impacts revenues and costs, from identification through to RCA and resolution
• Acting as a Billing Expert on projects / initiatives that could impact the end-to-end billing and dispute process
• Investigate and recommend solutions to revenue and billing under-performance and improvement opportunities as per the contractual and legal aspects associated with relevant customer contracts
• Ensuring that performance of Billing against contractual obligations is properly planned, tracked, and monitored, raise questions where this is not the case, and ensure plans are put in place to fix issues
• Developing an understanding of internal and external customer needs and ensure all activities and excellent delivery of customer satisfaction
• Month End Closing activities within given timelines
• Contribute ideas and actions towards the continuous improvement of processes within area of influence
• Adherence to JCI Policies & Procedures, which includes SOX Compliance
• Ensure a positive, open, and flexible work environment is maintained

• Bachelor's/master's degree in accounting, Business, or Finance required, other disciplines considered with relevant experience
• 2-5 years of work experience with a minimum experience of 3-4 years in OTC Billing
• ound understanding of data collection, processing and billing processes and technology
• Customer Portal Invoicing experience required i.e., Ariba, Coupa
• Customer centric approach
• Strong analytical and data management skills
• Strong Business Process documentation skills
• Working in US working hours (Night shift) is a mandatory requirement
• Desired work experience in AS400, Oracle, SFDC, Citrix, Getpaid
• Intermediated skills in Microsoft Word, Excel, PowerPoint and Outlook
• Good Communication Skills (Written and Verbal)

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands