Senior Professional Services Resident Consultant- America
2 days ago
At ZScaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.
We're looking for an experienced Senior Professional Service Resident Consultant to join our Professional Services team. This is an American work shift role. Reporting to the Manager Professional Services, you'll be responsible for:
- Serving as a dedicated resource for strategic customers over extended durations (6 months, 1 year, or more).
- Being a customer's 'Go-To' resource for all matters related to their ZS deployment.
- Collaborating with sales, external partners, and customer teams to provide consultancy and deployment services.
- Assisting in the timely and successful deployment of Zero Trust solutions.
- Managing multiple customer accounts if required by demand for Residency Services.
What We're Looking for (Minimum Qualifications)
- 8 years' experience for this role in similar positions (Professional service consultant, Network/Security specialist, Technical Account Manager, Support/Escalation Engineer or a SOC Engineer)
- Experience with Zscaler solutions – ZIA, ZPA
- Knowledge authentication systems such as SAML, LDAP, Active Directory along with experience in network security and field roles
What Will Make You Stand Out (Preferred Qualifications)
- Knowledge of solutions built on Microsoft Azure, Amazon Web Services and other leading cloud platforms
- Knowledge of Hypervisors: VMware, Hyper-V, and KVM
- Industry certifications such as Cisco, Juniper, and Palo
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