Customer Executive

3 days ago

Ghitorni Delhi Delhi, India Dohful Full time ₹ 1,50,000 - ₹ 3,00,000 per year

Job Title: Customer Executive

Location: Delhi

Experience: 0–1 year (Freshers are welcome)

About Dohful:

Started with the dream of bringing authentic, freshly baked cookies to India, Dohful has grown into a brand loved by cookie enthusiasts across the country. Every cookie is made with premium ingredients, baked fresh to order, and packed with care, ensuring that the experience of opening a Dohful box is as special as the taste itself.

Role Overview:

We are looking for an enthusiastic and customer-focused Customer Executive to be part of our growing team. The role involves interacting with customers, understanding their needs, resolving queries, and ensuring they have a delightful Dohful experience.

Key Responsibilities:

  • Handle customer queries and concerns via phone, email, chat, or in person.
  • Provide accurate information about Dohful products, orders, and services.
  • Maintain positive customer relationships and ensure high customer satisfaction.
  • Coordinate with internal teams to resolve customer issues quickly and efficiently.
  • Keep records of customer interactions, feedback, and actions taken.

Requirements:

  • Freshers or candidates with up to 1 year of customer service experience.
  • Excellent communication skills in English & Hindi (both verbal and written).
  • Strong interpersonal skills and a customer-first attitude.
  • Ability to multitask, stay organized, and work in a fast-paced environment.
  • Basic knowledge of MS Office/Google Suite is a plus.

Job Type: Full-time

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person

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