CEM _ client-facing/ technical solutioning
7 days ago
- Solution Architecture / Solution Design
Relevant roles /Skils required:
- Customer Success Manager
- Principal CSM
- Solution Architect or Business Analyst
- Principal Customer Success Manager
- Customer Experience Manager
- AI Solution Consultant
- Business Analyst (with presales/solution consulting experience)
- Conversational AI Specialist
- implementation OR integration OR stakeholder OR upsell OR cross-sell OR adoption OR "account growth" OR "solution design" OR "pre-sales")
- Solution Architect (Customer Success/AI/Conversational AI)
Essential skills:
- Customer Success
- Pre-Sales / Presales
- Solution Architecture / Solution Design
- Business Analysis
- Chatbot / Voicebot / Email bot Implementation
- AI Solutions / Conversational AI / Conversational orchestration
- Upsell / Cross-sell / Account expansion
- Stakeholder management
- SaaS / Enterprise Product
- Oracle technologies / Oracle CX
- Integrations / API integration
- Customer Experience (CX) or CRM tools (especially Oracle CX, Salesforce)
- SaaS product implementation and integration
- Stakeholder engagement across diverse verticals (HR, Banking, Telecom, etc.)
- Driving customer adoption, renewals, upsell/cross-sell strategies
- Managing RFPs/RFIs and pre-sales solutioning
Technical and process skills:
- Natural Language Processing (NLP), API integration
- Conversational AI systems and platform experience
- Solution documentation, configuration, and process optimization
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