Technical Support Engineer L1

6 days ago


Kilpauk, Tamil Nadu, India 7827c25b-79c5-4879-b70a-1058bb487500 Full time ₹ 3,50,000 - ₹ 5,00,000 per year

Job description - Technical Support Engineer

Responsibilities

  • Managing multiple client accounts for technical support
  • Deploying Odyssey's products for clients;
  • Monitoring and maintaining Odyssey's products;
  • Installing and configuring operating systems and applications;
  • Providing Technical support with issue resolution via Phone/Chat/Email electronic medium;
  • Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshooting system, network and product configuration problems and diagnosing and solving faults;
  • Providing support, including procedural documentation and relevant reports;
  • Responding within agreed time limits to call-outs;
  • Prioritizing and managing many open cases at one time;
  • Establishing a good working relationship with clients and teams;
  • Testing and evaluating products;
  • May require to work onsite in Customer location

Technical Knowledge

  • OS– Installation and configuration of Linux, Windows, VMWare and other Unix flavors an added advantage.
  • Working experience in HTML, HTTP, FTP, javascript, XML, SQL, shell scripts
  • Working knowledge of Network devices like routers, firewall, switch, load balancers, antivirus, VPN, etc.
  • Working experience in setting up web servers, email servers
  • Experience in network protocols and packet analysis
  • Familiarity in database/system administration will be an advantage
  • CISA/CISSP certifications will have a weightage
  • Working experience in SSL, PKI, security protocols/products will be an added advantage

Additional skills

  • Able to work independently and efficiently to meet deadlines.
  • Self-motivated, Detail-oriented and organized.
  • Experience with Hardware and Software issues.
  • Proficient in Internet related applications such as Web Browsers & E-Mail clients
  • Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills
  • Flexibility to travel, relocate, adapt to locations/languages

Salary

3.2 Lpa

Education

BE / B Tech in Computer Science / Electronics/ IT; Msc, MCA and Mtech.

Conditions of employment : The candidates are expected to stay with the company at least for 21 months from the date of joining.

* Candidate shall submit the original educational certificates as part of her employment with the Company which shall be retained till he/she remains employed.

* Interested candidates may share CV to

Job Types: Full-time, Permanent, Fresher

Pay: ₹350,000.00 per year

Benefits:

  • Health insurance
  • Internet reimbursement
  • Paid sick time

Work Location: In person



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