Field Trainee Technician

2 days ago

Bengaluru, Karnataka, India Ezone Security Solutions Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Description: Field Trainee Technician/Engineer

Position Overview

We are seeking a dedicated and skilled Field Engineer to join our team. The Field Engineer will be responsible for providing on-site technical support, installation, maintenance, troubleshooting, and customer service across assigned regions. This role involves frequent travel, direct client interaction, and ensuring the highest standards of operational excellence.

Key Responsibilities

  • Installation & Commissioning
  • Assist in Installation, configuration, and commissioning equipment, systems, or solutions at client sites.
  • Ensure proper calibration and testing before handover.
  • Maintenance & Troubleshooting
  • Perform routine preventive and corrective maintenance.
  • Diagnose and resolve technical issues to minimize downtime.
  • Escalate complex problems to higher-level support when required.
  • Customer Support
  • Act as the first point of contact for clients during field visits.
  • Provide training and guidance to customers on system usage.
  • Maintain professional communication and ensure customer satisfaction.
  • Documentation & Reporting
  • Maintain accurate records of site activities, service reports, and client feedback.
  • Prepare and submit necessary service reports and checklists, duly acknowledged by the customer.
  • Update system logs, service history, and escalate recurring issues.
  • Collaboration & Compliance
  • Coordinate with internal teams (engineering, sales, and support) for seamless service delivery.
  • Follow all safety protocols and compliance requirements during field operations.
  • Learning & Development
  • Attend trainings as and when nominated.
  • Continuously enhance technical knowledge and develop expertise to grow into senior roles.
  • Work Flexibility
  • Be available to work during weekends and extended hours when required; compensatory off will be provided as per company policy.

Qualifications & Skills : for fresh candidates

  • ITI, Bachelor's/Diploma in Engineering (Electrical / Electronics / Mechanical / Computer Science / relevant discipline).
  • Excellent communication and customer-handling skills.
  • Ability to work independently and manage multiple assignments.
  • Willingness to travel extensively and work in diverse environments.
  • Two wheeler with driving license is mandatory

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