Customer Service UPSTOX IB

3 days ago

Mumbai, Maharashtra, India EOSGlobe Full time ₹ 1,97,000 - ₹ 2,00,000 per year

Job Type: Full Time

Experience: 0 Month to 2 Years

Type: Face to Face

Last Date: 16-Oct-2025

Posted on: 16-Sep-2025

Salary per month: Rs Rs. 18000

No. of vacancies: 100

Passout Year:

Gender: Both

Highest qualification mark : 90%

Education: 12th Pass (HSE)

Branch: 12th Pass (HSE)-12thpass

Sublocation: Thane

Skills: Time Management

Job Title: Customer Service Executive – Upstox IB (Inbound Process)
Location: Thane Highstreet, Maharashtra
Job Type: Full-Time (On-site)
Shift Timing: 8:00 AM – 5:00 PM (Day Shift)
Job Overview
We are seeking enthusiastic and customer-focused individuals to join our Inbound Customer Service team at Upstox IB. This role is purely customer service-oriented, with
no sales or targets involved
. Ideal candidates will possess strong English communication skills and a passion for assisting customers.

Key Responsibilities

  • Handle inbound customer inquiries professionally and efficiently.
  • Provide accurate information regarding products and services.
  • Resolve customer issues and complaints with empathy and professionalism.
  • Maintain detailed records of customer interactions.
  • Collaborate with team members to ensure high-quality customer service.

Qualifications

  • Minimum educational qualification: HSC (12th pass).
  • Freshers are welcome to apply; prior customer service experience is a plus.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.

Compensation

  • CTC: ₹18,836 per month
  • In-hand Salary: ₹16,258 per month

Interview Process

  • Single operational round of interview.

Why Join Us

  • Stable day shift with no rotational hours.
  • No sales pressure or targets.
  • Opportunity to work with a leading financial services company.
  • Supportive work environment with growth opportunities.

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