Training Manager

2 days ago

Chennai, Tamil Nadu, India Movate Technologies Full time

Job Title: Training Manager BPO

Location: Chennai – AMBIT

Experience: 5+ Years

Role Overview:

We are seeking an experienced Training Manager to lead end-to-end training initiatives in a BPO environment. The ideal candidate will design, deliver, and evaluate training programs that ensure workforce readiness, client satisfaction, and seamless project transitions.

Key Responsibilities

  • Deliver New Hire Induction and Calendar Training Programs.

  • Research client products/services and provide training solutions during the RFP stage.

  • Act as a training consultant during new project transitions and deployments.

  • Support agents during Pilot & Nesting phases, ensuring smooth transition to production.

  • Conduct technology training for new engineers as per business requirements.

  • Administer Training Need Analysis (TNA) and skill gap assessments; deliver refresher training for tenured engineers.

  • Design curriculum, develop content, lab scenarios, and case studies.

  • Create and deliver training on emerging technologies via classroom, online, or blended formats.

  • Ensure learner satisfaction and application of skills on the job.

  • Monitor, track, and measure training effectiveness.

  • Continuously upgrade knowledge and obtain certifications on new/emerging technologies.

Job Specifications

Knowledge, Skills & Abilities

  • Strong knowledge of Networking at SOHO (Small Office/Home Office) level.

  • Proficiency in Desktop Operating Systems.

  • Excellent interpersonal and client interfacing skills.

  • Strong presentation and delivery skills.

  • Ability to organize, prioritize, and manage multiple tasks.

  • Resilience under pressure with a focus on results.

Desired Candidate Profile:

  • 8+ years of experience in training management within BPO/IT services.

  • Proven expertise in curriculum design, content development, and technology training delivery.

  • Strong stakeholder management and client communication skills.

  • Certifications in emerging technologies or training methodologies preferred.

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