Front Office Executive

Role & responsibilities

• Greet and assist patients and visitors in a polite and professional manner.
• Handle patient registration, appointment scheduling, and test bookings.
• Manage incoming calls, provide information about services, and resolve queries.
• Maintain patient records in the Lab Information System (LIS).
• Coordinate with doctors, lab technicians, and radiology staff for patient flow.
• Manage billing, cash collection, receipts, and online transactions accurately.
• Ensure timely delivery/dispatch of reports via email, hard copy, or online portals.
• Handle patient complaints and escalate issues to management when required.
• Maintain confidentiality of patient records and follow data privacy norms.
• Assist in daily administrative tasks and support overall front desk operations.

Preferred candidate profile

• Graduate (any discipline) preferred.
• 15 years of experience in front office/customer service; experience in healthcare/diagnostics will be an advantage.
• Freshers with good communication skills may also be considered.