Support Engineer

2 days ago

Chennai Hyderabad Pune, India Apexon Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Position :  Support Engineer- ETL/ Data integration

Experience :   3-5 years of experience in Java

Work Mode : Office

Work Location   : Hyderabad | Pune | Chennai

Interview Mode  : 1st round Virtual (Assessment Test)   | 2nd round F2F at Apexon office

Key Responsibilities:

  • Provide L1 production support for complex ETL/data integration workflows using Informatica PowerCenter and PowerExchange.
  • Monitor and troubleshoot ETL failures, data quality issues, and performance problems in batch and real-time pipelines.
  • Support and maintain data pipelines involving Yellowbrick/Netezza or other RDBMS platforms.
  • Develop and enhance Unix Shell Scripts to automate operational and support tasks.
  • Manage job scheduling, dependencies, and batch cycles using Tivoli Workload Scheduler (TWS).
  • Collaborate with development, infrastructure, and business teams to resolve issues and drive stability.
  • Maintain and update operational documentation, SOPs, and knowledge base articles.
  • Participate in on-call rotation and adhere to SLA and escalation procedures.

Required Skills and Experience:

  • 3 to 5 years of experience in DataOps/ETL with a strong focus on L1 support.
  • Experience in Informatica PowerCenter and PowerExchange (including support for mainframe, flat files, and RDBMS sources/targets).
  • Strong SQL and database experience with Yellowbrick or any other RDBMS (e.g., Netezza, Oracle, PostgreSQL, SQL Server).
  • Proficient in Unix/Linux Shell Scripting.
  • Hands-on experience with Tivoli Workload Scheduler (TWS) or equivalent job scheduling tools.
  • Good problem-solving skills for production issue analysis and resolution.
  • Experience with ticketing and incident management tools like ServiceNow or JIRA.
  • Excellent communication, documentation, and coordination skills.
  • Should be ready to work in shifts including night shifts.

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