E-Commerce Executive

4 days ago

Nav Society Mumbai, India Pooja Craft & Embroidery Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: E-Commerce Executive (Operations)

Company: Pooja Craft & Embroidery

Location: Desai Compound, Happy Home Society, Dharkhadi, Dahisar East, Mumbai, Maharashtra, India (Borivali West, Mumbai)

  • Position DetailsGender: Both Male & Female
  • Age: 20 – 35 years
  • Experience: Minimum 1 year of relevant experience in E-commerce operations
  • Education: Graduate (Commerce / Business / Marketing preferred)

About the Role: We are looking for a detail-oriented and proactive E-Commerce Executive (Operations) to manage and optimize our online presence on platforms like Amazon, Flipkart, and Meesho.

You will handle product listings, order fulfillment, inventory management, and ensure a smooth online shopping experience for our customers.

  • Key Responsibilities: Product Listing & ManagementUpload and update product details — descriptions, pricing, and images.
  • Ensure accuracy and consistency of all listings across platforms.
  • Order Fulfillment:
  • Oversee order processing, packaging, and dispatching.
  • Coordinate with warehouse and logistics partners for on-time delivery.
  • Monitor order flow and minimize delays or cancellations.
  • Inventory Management:
  • Track stock levels and update real-time inventory.
  • Coordinate with suppliers for restocking.
  • Prevent overstocking or stockouts.
  • Customer Service & Support:
  • Handle inquiries, returns, and complaints via call, email, or chat.
  • Maintain high customer satisfaction with quick issue resolution.
  • Order Tracking & Reporting:
  • Monitor daily sales, returns, and customer feedback.
  • Prepare reports for management and identify performance trends.
  • Website & Platform Maintenance:
  • Conduct regular audits for errors or broken links.
  • Ensure product visibility, correct pricing, and smooth UX/UI.
  • Marketing & Promotion Support:
  • Coordinate with the marketing team for campaigns and product launches.
  • Ensure promotional offers are live and properly displayed.
  • Process Improvement:
  • Suggest ideas for operational efficiency and workflow automation.
  • Follow best practices for e-commerce business growth.
  • Required Skills:
  • Experience with Amazon, Flipkart, Meesho, Shopify, or similar platforms
  • Strong knowledge of MS Excel and data reporting
  • Understanding of inventory and order management systems
  • Excellent communication and problem-solving skills
  • Detail-oriented and organized
  • Customer-focused mindset

Interested candidates can call: Dipti (HR

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