Delivery manager

3 days ago

Gurugram Noida, India Netsmartz Infotech Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role Definition

The Project Delivery Head is accountable for leading and managing all Dynamics 365 Business Central (BC) implementation projects delivered from India for North America clients. This role ensures end-to-end delivery excellence, governance, client satisfaction, and strict adherence to Microsoft best practices and DynamicsSmartz delivery frameworks.

Operating from India, this leader acts as the central bridge between India-based delivery teams and North America client-facing leadership, ensuring projects are executed with global quality standards, seamless communication, and strong client engagement. The Project Delivery Head manages Project Managers, Solution Architects, and consulting teams, driving high-quality and scalable implementations for North America clients.

Timings : 2:30 pm IST - 11:30 pm IST

Core Responsibilities

  1. Program & Portfolio Management

  2. Oversee the entire portfolio of BC implementation projects for North America clients.

  3. Prioritize projects, allocate resources, and align delivery with regional strategies.

  4. Track milestones, dependencies, risks, and delivery progress across all programs.

  5. Delivery Excellence

  6. Enforce standardized methodologies (Microsoft SureStep, Agile/Hybrid, PMI).

  7. Ensure project artifacts (plans, requirements, blueprints) are always complete and signed-off.

  8. Monitor solution architecture alignment and scope adherence for global rollouts.

  9. Governance & Risk Management

  10. Implement structured governance frameworks (steering committees, executive dashboards).

  11. Conduct delivery reviews and portfolio-wide quality checks.

  12. Proactively mitigate risks; ensure escalations are resolved before reaching client executives.

  13. Resource Leadership

  14. Manage and mentor India-based Project Managers, Solution Architects, Functional & Technical Consultants.

  15. Forecast resource demand, optimize utilization, and balance onshore/offshore collaboration with North America.

  16. Develop career paths, training programs, and succession plans for delivery resources in India.

  17. Client Engagement (North America-Facing)

  18. Serve as senior delivery authority supporting North America client accounts.

  19. Partner with North America regional leaders during bid defenses, project kickoffs, and QBRs.

  20. Build trust and credibility with client-side executives through consistent delivery excellence.

  21. Innovation & Improvement

  22. Champion adoption of Microsoft BC new releases, accelerators, and ISV components (e.g., ProjectPro365).

  23. Promote reusability of templates, frameworks, and accelerators across North America projects.
  24. Conduct lessons-learned exercises and implement global best practices in India teams.

  • Delivery Manager

    7 days ago

    Noida, Uttar Pradesh, India Cerebry Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the RoleWe are seeking an experienced Delivery Manager to oversee project execution, client delivery, and team performance across multiple initiatives. The ideal candidate should have a proven track record of managing end-to-end project lifecycles, ensuring timely delivery, maintaining client satisfaction, and driving operational excellence.Key...

  • Delivery Manager

    3 weeks ago

    Noida, India Birlasoft Full time

    About Birlasoft:Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...

  • Delivery Manager

    2 weeks ago

    Noida, India Birlasoft Full time

    About Birlasoft:Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...

  • Delivery Manager

    2 weeks ago

    Noida, India Birlasoft Full time

    About Birlasoft:Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...

  • Delivery Manager

    6 days ago

    noida, India Birlasoft Full time

    About Birlasoft: Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...

  • Delivery Manager

    2 weeks ago

    Noida, India Birlasoft Full time

    About Birlasoft: Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...

  • Delivery Manager

    2 weeks ago

    Noida, India Birlasoft Full time

    About Birlasoft: Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...

  • Delivery Manager

    1 week ago

    Noida, India Birlasoft Full time

    About Birlasoft: Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...

  • Delivery Manager

    2 weeks ago

    Noida, India Birlasoft Full time

    About Birlasoft:Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance...

  • Service Delivery Manager

    2 days ago

    Gurugram, India NIIT Limited Full time

    Key Responsibilities: Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts Act as the primary point of contact for clients regarding program delivery, issue resolution, and updates Work closely with instructional designers, facilitators, and operations teams to ensure...