Service Delivery Manager
22 hours ago
Key Responsibilities: Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts Act as the primary point of contact for clients regarding program delivery, issue resolution, and updates Work closely with instructional designers, facilitators, and operations teams to ensure learning interventions are executed with high quality and in alignment with client objectives Monitor program effectiveness and success metrics through feedback, assessments, and client review Track budgets, project timelines, and resource allocation for each engagement Ensure adherence to SLAs, SOPs, and internal quality standards Coordinate with external trainers, vendors, and partners for specialized program delivery Lead continuous improvement initiatives to enhance delivery efficiency and learner experience Prepare reports, dashboards, and presentations for clients and internal stakeholders Support proposal creation, client meetings, and pre-sales as needed from a delivery feasibility perspective Lead a team of program coordinators or delivery support professionals, as applicable Required Skills and Competencies: Functional Competencies: Strong program/project management skills Understanding of adult learning principles and L&D frameworks Excellent client service and stakeholder management abilities Proficiency in digital learning platforms and LMS tools Budgeting and cost tracking knowledge Risk and change management experience Behavioral Competencies: Excellent communication and interpersonal skills Proactive problem-solving mindset Strong leadership and team collaboration Time management and multitasking capabilities Attention to detail and execution excellence Ability to work in a dynamic, fast-paced environment Qualifications & Experience: Graduate/Postgraduate in HR, Education, Psychology, or related fields 7–10 years of relevant experience in L&D, with at least 3–5 years in program delivery or service management roles Experience in managing corporate training programs or learning interventions at scale Exposure to tools such as MS Project, Excel, Power BI, or any LMS platforms (e.g., Moodle, Cornerstone, SuccessFactors)
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Service Delivery Manager
1 day ago
Gurugram, India NIIT Limited Full timeKey Responsibilities:Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accountsAct as the primary point of contact for clients regarding program delivery, issue resolution, and updatesWork closely with instructional designers, facilitators, and operations teams to ensure learning...
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Service Delivery Manager
1 day ago
Gurugram, India NIIT Limited Full timeKey Responsibilities:Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accountsAct as the primary point of contact for clients regarding program delivery, issue resolution, and updatesWork closely with instructional designers, facilitators, and operations teams to ensure learning...
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Service Delivery Manager
1 day ago
Gurugram, India NIIT Limited Full timeKey Responsibilities:Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accountsAct as the primary point of contact for clients regarding program delivery, issue resolution, and updatesWork closely with instructional designers, facilitators, and operations teams to ensure learning...
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Service Delivery Manager
24 hours ago
Gurugram, India NIIT Limited Full timeKey Responsibilities: - Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts - Act as the primary point of contact for clients regarding program delivery, issue resolution, and updates - Work closely with instructional designers, facilitators, and operations teams to ensure...
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Service Delivery Manager
1 day ago
gurugram, India NIIT Limited Full timeKey Responsibilities:- Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts- Act as the primary point of contact for clients regarding program delivery, issue resolution, and updates- Work closely with instructional designers, facilitators, and operations teams to ensure...
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Service Delivery Manager
2 weeks ago
Gurugram, Gurugram, India NIIT Limited Full timeJob Description Key Responsibilities: - Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts - Act as the primary point of contact for clients regarding program delivery, issue resolution, and updates - Work closely with instructional designers, facilitators, and operations...
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Managed Services Client Delivery Manager
1 week ago
Gurugram, India NTT DATA Full timeJob Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT...
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Service Delivery Manager
2 weeks ago
Gurugram, India Publicis Sapient Full timeJob Description Job Description We are looking for a seasoned Service Delivery Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams for Publicis Sapient s IT Operation Services offered to various clients. You would have had proven success...
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Service Delivery Manager – Integration
6 days ago
Gurugram, India GSPANN Full timeDescription GSPANN is hiring a Support Delivery Lead with expertise in Integration Platforms to lead integration support operations and manage enterprise platforms. The role involves driving delivery management, incident resolution, platform health, and 24/7 team operations.Role and Responsibilities Lead, mentor, and manage a team of integration support...
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Service Delivery Director
1 day ago
Gurugram, India HCLTech Full timeRole Purpose and Scope: The Engagement Service Delivery Lead will partner with the client decision makers and stakeholders on multiple engagements for Hi-Tech customers. Manage multiple diverse delivery teams located globally and be responsible for the overall health and growth of the accountWork experience in an established Service organization with minimum...
