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Employee Data Management Analyst
2 weeks ago
This Role involves deeper understanding of the Employee & Org Data Mgmt Process.
Location: Bangalore
WFO
US Shift
- Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:
- Ensure adherence to designed process
- Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI.
- Liaise with Service Management Team on reporting performance measures to the Client.
- Plan, implement & monitor volume allocation strategies within teams / resources ensuring optimum workload for the team members for meeting timelines & accuracy levels as per defined standards
- Create & implement governance/review mechanism to monitor performance metrics and ensure compliance to defined process requirements.
- Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).
For more details, Please share resume at | Call/whatsapp
