Program Manager

Overview on Personnel Management 

To enhance the effectiveness of government work in India, CEGIS' Personnel Management team is pioneering a competency-driven approach to Capacity Building. This shift addresses a significant challenge wherein the existing system prioritises strict adherence to rules linked to specific offices rather than attaining the desired outcomes. While this can limit the autonomy of frontline staff and managers, potentially hindering accountability for results, the innovative approach actively seeks to empower individuals and cultivate a results-oriented culture. This approach ensures the establishment of a more impactful and accountable government framework.

Purpose statement of PM Vertical: We believe that empowered, equipped and future-ready government officials are crucial to achieving citizen-centric service delivery.

We work with central, state, and local governments to actualise their human capital by improving human resource management practices and organisational effectiveness. We believe that supporting governments in undertaking these reforms will result in improved execution capacity and a fulfilling career journey for government officials.

The competency-driven approach focuses on the skills, knowledge, and attitudes required for specific government roles. By prioritising these competencies, CEGIS aims to bring clarity to the work done by officials and empower them to achieve better results. This translates to a shift in accountability from simply following processes to delivering tangible outcomes.

The Personnel Management team achieves this through three key workstreams.

1. Competency-Based Recruitment: Ensures that the right people are selected for the job, bringing the necessary skills on board from the outset.
2. Competency-Based Capacity Building (Learning & Development): Equipping government officials with the ongoing training and development they need to excel in their roles.
3. Revamped Performance Management System: Evaluating and improving individual and team performance based on achieving defined goals, not just by adherence to procedures.

Position Summary

We are seeking an experienced and dynamic Program Manager for our Personnel Management vertical, to support the ongoing engagement with an esteemed government institution designing, developing and implementing solutions that contribute to bridging the competency gaps of public officials in India. The ideal candidate will possess an understanding of competency, as a concept and its wide application in the field of learning and development. Program Manager needs advanced research capabilities to analyse the content, synthesise and disseminate this acquired knowledge, to both internal and external stakeholders using various mediums such as reports, presentations, and other materials. Collaboration is a crucial aspect of this role, requiring adept alignment among internal teams to foster collective contributions that enhance project efficiency.

Beyond that, Program Managers play a pivotal role in supporting the capacity-building process, contributing to its delivery by directly interacting with stakeholders in any project.

This mid senior level position is ideally suited for a results-oriented professional with strong communication, research, and stakeholder management skills. It's tailor-made for individuals driven by a profound passion to make a tangible impact in the realm of public service development.

Roles and Responsibilities

• Drives strategic project planning, efficient resource allocation, goal tracking, risk identification and mitigation for seamless project execution
• Engages with key stakeholders, fostering strategic relationships and ensuring clear and consistent communication for project success and capacity-building interventions.
• Supports organisational growth by continually adapting to ecosystem trends, experimenting with innovative research and framework design, and implementing evidence-based solutions
• Drives competency-based capacity-building processes, offering technical support and strategic guidance for effective public service delivery and organisational development.
• Assists in managing team dynamics, mentors and guides colleagues through orientations, reviews, etc to foster a collaborative and growth-oriented environment.

Education, Experience, Required Skills, Characteristics and Qualities

• Masters degree or equivalent in Public Policy, Management, Human Resources, or related fields.
• 6 to years of work experience in a high-performing environment in project management/consulting preferably within the Indian government setup
• Project management skills including an ability to be able to set priorities, plan timelines and meet deadlines for multiple projects simultaneously
• Ability to build and manage relationships with multiple stakeholders
• Experience in growing and managing teams
• Demonstrated capacity to manage multiple tasks concurrently, meet deadlines, and deliver high-quality work independently.
• Exceptional oral and written communication skills in crafting tailored presentations, reports, and concept notes for internal and external stakeholders.

Cultural Fitment

• Embrace an open, diverse, and positive work environment.
• Proactive, self-motivated, and able to manage multiple tasks in a fast-paced environment.
• Work collaboratively with multiple teams at horizontal and vertical levels in a result-oriented manner.
• Proactively seek and give feedback on the tasks handled by the team and proactively initiate action when they see a problem.
• Practices proactive reflection and continuous improvement of behaviours and actions.

Location and Compensation

Location: The role will be based out of Delhi. Travel to other states may be required.

Remuneration will be competitive with Indian philanthropy and social sector pay scales and will depend on the candidates experience levels.

Interested candidates are requested to submit their applications by clicking the apply button below

Note: CEGIS has zero tolerance for sexual harassment. We therefore expect each applicant to self-declare related to the same. CEGIS could, if required, initiate a prevention of sexual harassment-based background verification. If an applicant is reported for misconduct, appropriate action that may include employment termination would be taken. Please complete the details for self-declaration on the application form.

Pre-reads for the application process

Please go through the following materials before sending in your application.

• CEGIS website | CLOP Initiative website | Karmayogi Bharat website
• Concept note on CEGIS
• Podcast episodes with Prof. Karthik Muralidharan one each on education and healthcare in India.
  You are also encouraged to read more of Prof. Karthik Muralidharans work here.