Servicenow Architect

5 days ago

Bengaluru Chennai Hyderabad, India Prodapt Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & responsibilities

  • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
  • Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB
  • Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.
  • Event Management, Discovery, Service Mapping and Orchestration
  • Ability to architect, develop and convert customer legacy solutions into ServiceNow is a plus
  • Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations.
  • Apply Agile software development practices for customizations to the platform and applications.
  • Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators.
  • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable.
  • Effectively manage and execute high level tasks assigned via 'stories.'
  • Assists junior analysts through project(s) lifecycles.
  • Manages work against an often-demanding timeline
  • Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily
  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
  • Flexible and has the ability to manage multiple projects concurrently
  • Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
  • Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
  • Understanding of Agile based approach to software development (SCRUM experience a plus)
  • Ability to work remotely and largely unsupervised, and to deliver to written requirements
  • Effective communication skills via verbal and non-verbal methods
  • Strong attention to detail
  • Problem solving ability.

Requirements :

  • Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
  • Understanding of the project delivery lifecycle and processes
  • Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components Strong interpersonal skills with the ability to work well with all levels of staff
  • Consultative and analytical approach
  • Real world exposure to cloud technologies and S-a-a-S
  • Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas.

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