Servicenow Architect

7 days ago

Bengaluru Chennai Hyderabad, India Kyndryl Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Required Technical and Professional Experience

  • 8+ years of ServiceNow experience as architect with ServiceNow CTA certification.
  • ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM/Now Assist/Agentic AI.
  • A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
  • Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
  • Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures, indexing, performance analytics, designing dashboards and reports.
  • Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
  • Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
  • Strong understanding of the ServiceNow platform and its functionalities.
  • In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
  • An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
  • Project management and problem-solving expertise.
  • Business acumen and ability to translate business needs into technical solutions.
  • Adaptability and willingness to learn new technologies.

Preferred Technical and Professional Experience

  • Completion of IT Service Management (ITSM) Professional Plus Suite
  • Servicenow implementation Specialist ITSM (CIS-ITSM), and Certified Application Developer (CAD)e & responsibilities

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