Lead Payload Service Engineer

Lead Payload Service Engineer - Customer Support

Company:

Boeing India Private Limited Overview

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing's team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company's core values of safety, quality and integrity.
 

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500+ engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.
 

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring together different perspectives and thoughts – enabling every voice to be heard and every perspective to be respected.  No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.
 

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.
 

Position Overview
 

Boeing India Engineering is currently looking for a Experienced Payload Service Engineer to join the team in Bangalore (campus), India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to work complex technical challenges in support of safety operation and return to service.

Primary Responsibilities:

• Trouble shooting on all or at least most of the listed payload systems installed on commercial airplanes with regards to maintenance and operations Water and Waste), ATA 50 (Cargo and Accessory compartments) ATA 11 (Placards & Markings), ATA25 (Equipment's & Furnishings), ATA35 (Oxygen)

• Provides technical, design and informational support for basic production, product support or in-service issues. Troubleshoots aircraft system problems consistent with operational protocols.

• Reviews various Boeing documentation (e.g., maintenance documentation, parts list, component manuals, etc.) to identify solution(s) for in-service concerns and look proactively for potential future fleet solutions.

• Reviews drawings and installations to ensure customer questions/concerns are resolved.

• Supports and/or creates and provides basic technical documentation (e.g. Fleet Team Digest articles, service letters, drawings, specifications, documents, data sets, design folders, test requirements documents, manuals) in accordance with engineering processes and procedures for internal reference or external delivery.

• Assists with the study and assessment of technology development by gathering data, supporting testing and documenting findings.

• Supports review of technical design, analysis, and production by reviewing documentation, participating in design reviews, and observing tests and audits to ensure compliance.

• Assists with the investigation of problems to provide engineering design disposition of discrepancies.

• Supports and/or leads the research of technical, operational and quality issues that cannot be resolved by the customer.

• Assists in designing and/or providing analysis of interim and final engineering solutions to return airplanes to revenue service.

• Works with and possibly directing cross-functional teams to conduct root cause analysis and develop dispositions for complex design non-conformances.

• Assists in the development of customer correspondence for continued safe operation and maintenance of equipment.

• Assists in solving problems and provides other support of fielded hardware and software over the entire product lifecycle.

• The position requires flexibility to address emergent issues and important airline meetings off-hours and may require an occasional off-shift work schedule to support the fleet operating 24 hours/7 days a week/365 day of the year.

Basic Qualifications (Required Skills/Experience):

• A Bachelor's degree or higher is required as a BASIC QUALIFICATION

• Full Time recognized Bachelor of Engineering or Technology (4 years) with 8 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master's and related work experience)
   

Preferred Qualifications (Desired Skills/Experience):

• Bachelors' Degree in Mechanical or Aerospace Engineering / Master's Degree in Mechanical or Aerospace Engineering.

• Additional AME credentials preferable

• B1/B2 applicable license is added advantage

• Overall Experience 10+ Years

• Minimum 7+ years of experience in Interiors and Payload Systems.

• Experience with Boeing 7-series airplanes.

• Experience supporting end users in a customer service role is highly preferrable

• Extensive troubleshooting experience on all or at least most of the listed payload systems installed on commercial airplanes with regards to maintenance and operations Water and Waste), ATA 50 (Cargo and Accessory compartments) ATA 11 (Placards & Markings), ATA25 (Equipment's & Furnishings), ATA35 (Oxygen)

• Conversant with aircraft maintenance manuals (AMM and FIM), IPC, WDM, CMM, AHM, and service documentation (FTD, SLs, etc.).

• Experience in system's failure analysis, root cause analysis, and troubleshooting on Boeing commercial airplane models.

• Experience in handling of repair, maintenance and retrofit processes, practices, and documentation.

• Experience in handling airplane's maintenance and flight operation documentation.

• Knowledge of the Airworthiness Directives and related Service documents.

• Knowledge of aircraft safety and quality management systems.

• Good verbal and written communication and presentation skills.

• Experience collaborating with multiple team functions.

• Willingness to expand into technical areas without prior experience.

Language Requirements:

Not Applicable

Education:

Bachelor's Degree or Equivalent

Relocation:

This position offers relocation based on candidate eligibility.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift rotation - weekdays (India)

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