Manager II, Program Management

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The Team: We at Localization are an integral part of creating new listings and enabling customers to shop in a language of preference globally. Every year, we help in launching new marketplaces and localize billions of products for Amazon worldwide. The site at Hyderabad manages Programs and Operations for the WW Localization team.

We are looking for an exceptional Program Manager to join Hyd team and drive Operational Excellence in non-tech domain of project/program management. Operational Excellence is not a set of activities but a philosophy and a mind-set anchored on problem-solving and leadership, in order to create sustainable continuous improvement. We expect this leader to enhance both the value of services as well as its delivery to our customers, by deploying (but not restricted to) new processes and implementing consistent small improvements that compound over time to produce big results. We are looking for high-potential, flexible, innovative, and forward-thinking professional to join the team. Are you ready to drive high-visibility and strategic programs as well as lead process improvement initiatives? Are you equally comfortable digging into business requirements as you are driving operational efficiencies? If yes, then come join us

Key job responsibilities

What do we expect you to do? This position will be responsible for managing a team of high performing associates and team managers, ensuring successful delivery of business goals, effective people management and adherence of productivity and quality assurance. You will structure programs to launch new processes, identify defects across existing portfolios and rectify them. The work entails managing multiple portfolios simultaneously and entails coordination with multiple internal teams of Amazon. This is a unique role that offers a great opportunity to build something new, work cross functionally across strategic businesses, and interact with global stakeholders. You will need to balance between big picture thinking and obsessing with the details, identifying risks. The ideal candidate should have exceptional written and verbal skills, and be comfortable presenting to senior leadership and drive alignment amongst stakeholders.

• Work with internal teams (Engineering/Product Management etc) to identify opportunities and set up new processes from scratch which can reduce operational load on partner teams.
• Work with product management/Engineering teams to understand program requirements and jointly develop a solution to drive automation as well as deliver on the yearly goals.
• Identify defects, deep dive root causes and work out short-term and long-term solutions. Use industry proven tools such as lean/six sigma to drive operational efficiencies and quality improvement in the operations team under your purview.
• Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from stakeholders and actively report progress on the goals.
• Thrive and operate in a variable & grey environment by addressing situations of low workload forecast, varying customer priorities, changing mix of workload which will impact productivity bar and cross-skilling of resources for most optimum throughput management.

• 3+ years of team management experience
• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements

• Experience implementing repeatable processes and driving automation or standardization
• Experience in data mining, data management, reporting, and SQL queries

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