Resident Engineer
2 days ago
Service Overview: A 12-month transitional residency to administer, maintain, and optimize the client's data protection environment. The service will be delivered on-site in Abu Dhabi during standard business hours (8:00 a.m. - 5:30 p.m., Monday-Friday).
Key ResponsibilitiesThe Resident Engineer will be responsible for the following operational tasks related to the Cohesity NetBackup (Azure) and Cohesity Alta M365 Protection environments:
Solution Management & Optimization
- Manage, maintain, operate, and support the in-scope data protection solutions.
- Plan and execute all platform maintenance, including upgrades, deployments, patches, and backup/recovery testing.
- Perform regular configuration and environment reviews, implementing vendor and industry best practices.
- Ensure a high degree of backup and recovery success through proactive monitoring and support.
- Publish regular status and health reports on the solution according to an agreed schedule.
Technical Support & Stabilization
- Diagnose and resolve technical issues encountered within the environment.
- Serve as the single point of contact for managing and escalating technical issues.
- Provide remote monitoring and incident response for non-routine activities.
- Ensure the continued compatibility of the Cohesity solutions with the client's IT environment.
Strategic Planning & Advisory
- Provide advice on upgrades, patches, and security alerts.
- Respond to support-related questions and provide technical clarification during daily operations.
- Coordinate with vendor technical support to resolve product escalations swiftly.
- Assist in planning and evaluating new features and functionalities.
- Provide technical input for account planning and quarterly business reviews.
- Assist in the development and improvement of automation and recovery processes.
Client Requirements:
- The client must have an active Maintenance/Support contract for all in-scope Cohesity products.
- The client will provide a dedicated single point of contact to coordinate delivery and resources.
- The client must provide all necessary access to sites, data centers, networks, systems, tools, and documentation required to perform the work.
- The client is responsible for providing suitable remote access (e.g., VPN, laptop, token).
- The client will guide the consultant through their internal change management processes until the consultant is proficient.
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