Retail Store Manager

7 hours ago

Delhi, Delhi, India Proviso Full time ₹ 3,60,000 - ₹ 4,56,000 per year

Position Overview:

The Retail Store Manager will be responsible for overseeing the day-to-day operations of the luxury bag store, ensuring an exceptional customer experience, achieving sales targets, maintaining visual merchandising standards, and managing a motivated and high-performing team. The role demands a blend of business acumen, customer relationship management, and a refined understanding of the luxury retail segment.

Key Responsibilities:1. Sales & Business Development

  • Achieve and exceed monthly, quarterly, and annual store sales targets.
  • Monitor and analyze sales performance, customer preferences, and market trends.
  • Develop and implement strategies to maximize sales and profitability.
  • Upsell and cross-sell luxury products to enhance the average transaction value.

2. Customer Experience & Relationship Management

  • Deliver a world-class luxury retail experience aligned with brand values.
  • Maintain long-term relationships with VIP and repeat clients through personalized service.
  • Handle customer complaints with professionalism and ensure prompt resolution.
  • Organize in-store events, product launches, and exclusive client engagements.

3. Store Operations

  • Oversee all operational aspects of the store, including inventory, cash handling, and visual merchandising.
  • Ensure the store adheres to brand presentation and cleanliness standards.
  • Monitor stock levels and coordinate with the supply team for replenishment.
  • Maintain accurate records of sales, returns, and inventory movements.

4. Team Leadership & Development

  • Recruit, train, and mentor store associates to deliver exceptional service.
  • Set individual sales targets and motivate the team to achieve them.
  • Conduct regular performance reviews and provide feedback and coaching.
  • Foster a culture of teamwork, accountability, and brand loyalty.

5. Compliance & Reporting

  • Ensure compliance with company policies, operational guidelines, and statutory requirements.
  • Prepare and present daily/weekly/monthly reports on sales, footfall, and key metrics.
  • Manage budgets, minimize shrinkage, and control store expenses effectively.

Qualifications & Experience:

  • Bachelor's degree in Retail Management, Business Administration, or a related field.
  • Minimum 3–6 years of experience in luxury retail, preferably with premium fashion, bags, or accessories brands.
  • Proven track record in sales and team leadership.
  • Strong knowledge of luxury customer service standards and CRM tools.

Skills & Attributes:

  • Excellent communication and interpersonal skills.
  • Polished appearance and refined grooming suitable for a luxury retail environment.
  • Strong leadership, motivation, and conflict-resolution skills.
  • Attention to detail with a sense of aesthetics and brand presentation.
  • Proficiency in POS systems, MS Office, and basic reporting tools.
  • Multilingual ability (English + local language; knowledge of a foreign language is a plus).

Job Types: Full-time, Permanent

Pay: ₹30, ₹38,000.00 per month

Experience:

  • Retail Store Manager: 3 years (Preferred)

Work Location: In person

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