Sales / Store Manager

2 days ago

Bengaluru Chennai, India Drivex Mobility Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title : Store Manager

Location: Bangalore, Chennai and Coimbatore.

Company Overview

DriveX is Indias first fully integrated auto-tech platform for top-quality refurbished pre-owned two-

wheelers, offering an OEM-like buying experience with stringent quality checks and refurbishment. It

operates through company-owned and franchise centres providing end-to-end services including

buying, selling, financing, and servicing. DriveX has revolutionized the used two-wheeler market with

digital tools, transparent pricing, extensive warranties, and a hassle-free customer experience. It has

a strong presence in India with plans for expansion, aiming to make pre-owned two-wheelers reliable

and accessible.

Key Responsibilities:

Customer Service Excellence:

  • Maintain a customer-centric approach and ensure a positive experience for all visitors to the showroom
  • Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.

Sales and Profitability:

  • Achieve and exceed monthly and annual sales targets for used vehicles
  • Analyze sales data and market trends to develop effective sales strategies and pricing models.
  • Manage inventory levels, ensuring an optimal mix of vehicles to meet customer demand.

Operations Management:

  • Oversee the daily operations of the showroom ensuring compliance with company policies and procedures.
  • Monitor and control expenses, maintaining budgetary control and maximizing profitability.
  • Ensure the proper maintenance and upkeep of the facilities, equipment, and inventory.

Compliance and Reporting:

  • Ensure compliance with all applicable laws, regulations, and company policies related to sales.
  • Prepare and present regular reports on sales, profitability, customer satisfaction, and operational metrics to senior management.

People Management:

  • Lead, mentor, and manage the showroom team (CREs, sales staff, and support staff).
  • Set performance goals, monitor KPIs, and conduct regular performance reviews.
  • Coach and train team members to enhance product knowledge, customer handling, and sales skills.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or a related field (preferred).
  • Minimum of 5 years of experience in the automotive industry, with prior management experience in a showroom or service center setting.
  • Proven track record of achieving sales targets and leading successful teams.
  • Excellent customer service, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in computer applications and automotive industry software.

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